Claire Wessell
Wollongong,NSW
Summary
Well-qualified Sales Assistant familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Motivated and committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
1
1
year of professional experience
Work History
Trail Builder
Synergy Trails
01.2024 - Current
- To build world class mountain bike and walking tracks in the Illawarra Escarpment for public and competition use.
- Worked closely with client throughout process to keep projects in line with National Parks visions.
- Enhanced project efficiency by implementing streamlined construction processes and effective communication strategies.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Managed safe and efficient use of tools and equipment on construction sites.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
Sales Assistant
GIANT Wollongong
08.2023 - 01.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
- Boosted store revenue through upselling and cross-selling techniques.
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
Education
Bachelor of Science - Agriculture
University of Western Sydney
Hawkesbury Richmond NSW12.1997
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Cash Register Operation
- Complex Problem-Solving
- Processing payments
- Opening and closing procedures
- Point of sale operation
- Customer Needs Assessment
- Visual Merchandising
- Product Merchandising
- Display building
- Fitting room maintenance
- Friendly and Helpful
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Team Cooperation
- Adaptable and Flexible
- Honest and Dependable
- Attention to Detail
- Positive Customer Engagement
- Excellent Written and Verbal Communication
- Flexible Hours
- Engaging with Diverse Customers
- Item Ticketing and Pricing
- Sales floor organization
Womens Health and wellness is a passion,
I love being fit and healthy and do many different outdoor activities that are part of my lifestyle,
I want to share my energic and compassionate nature with other women to inspire lifelong wellness,
Timeline
Trail Builder
Synergy Trails
01.2024 - Current
Sales Assistant
GIANT Wollongong
08.2023 - 01.2024
Bachelor of Science - Agriculture
University of Western Sydney