Hi, I’m
Claire Wheeler
Curl Curl,NSW
Summary
My passion for experiences, travel and production led me to achieve a Business Degree in Event Management. With this degree, I will progress within the event industry, using real life experience to shape what my role will be. The opportunities available within this industry are expansive and I approach each role with an open mindset, excited to learn and professionally develop. One of my driving passions is travel and exploration, the culmination of different cultures and view points is what leads to the best ideas. I take this passion and apply it to the opportunities I seek and the people I interact with. I seek out new challenges and responsibilities, supporting me to be a life long learner.
Overview
2
years of professional experience
1
Certification
Work History
Intercontinental Sydney
Executive Club Lounge Supervisor
04.2024 - Current
Job overview
- Oversee the smooth running of the venue, ensuring guests are provided with products and experiences in the most efficient and helpful manner
- Managed inventory levels effectively, reducing waste while ensuring adequate stock of essential supplies.
- Ensured compliance with all relevant health, safety, and licensing regulations by conducting regular audits and maintaining accurate records.
- Monitored daily financial transactions accurately, ensuring proper cash handling practices were followed consistently by all team members.
- Coordinated closely with other departments within the establishment to enhance overall guest experience during their stay or visit.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Walt Disney World
Disney International College Program
08.2023 - 01.2024
Job overview
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Opened and closed the restaurant, ensuing completion of operational check list.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collaborating with colleagues to craft unforgettable moments for visitors.
- Created magical moments for our guests by upholding the Disney image and expectations.
Harbour Front Seafood Restaurant
Reservations Executive
06.2023 - 06.2024
Job overview
- Utilised a computerised booking system to make and manage guests reservations and to create publicly accessible events
- Handled guest inquiries and complaints with professionalism, ensuring timely resolution and positive outcomes.
- Provided exceptional customer service over phone calls, emails, and chat support for a seamless reservations process.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of restaurant products, services, and facilities.
- Coordinated small group bookings effectively while minimizing scheduling conflicts or overbooking errors.
Venues Collections
Venues and Operations in Events
06.2022 - 06.2023
Job overview
- Provide exceptional and consistent customer service for all functions, events, weddings, product launches, gala dinners, conferences and special occasions (ranging from 50pax - 1500pax).
- Effectively communicate with clients and stakeholders
- Assist the Venue Manager with ensuring the maintenance of service standards with the aim to maximise profitability.
- Lead and supervise small scale functions.
- Bump In and Bump Out events.
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported team members and volunteers.
One Fine Collective
Volunteer
08.2023 - 08.2023
Job overview
- Assisted the behind the scenes operational procedures of one of the wedding couture shows
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Maintained clean, neat, and operational facilities to serve program needs.
ICMS
Volunteer
05.2023 - Current
Job overview
- Bump In and Bump
- Campus Tours
- Food service
- Graduation Events
- Ticketing and Line management
Education
International College of Management SydneySydney, NSW
Bachelor of Business from Event Management
12.2024
Skills
- Leadership
- Critical Thinking
- Collaboration
- Interpersonal Skills
- Efficiency
- Event Production
- Problem Solving
- Creative Thinking
- Event Setup and Breakdown
Certification
- NSW Drivers License, NSW Roads and Maritime Services, 03/25
- Responsible Service of Alcohol (RSA), Liquor and Gaming NSW, 03/27
- First Aid Certificate, St John Ambulance Australia, 05/24
References
- Jin Koh, Executive Assistant Lounge Manager, Intercontinental, Sydney, NSW, Australia, 0411834544, Jin.Koh@ihg.com, 01/24
- Janene Wardrop, Program Manager Events | Event Specialist, International College of Management, 0414701804, 01/24
Timeline
Executive Club Lounge Supervisor
Intercontinental Sydney
04.2024 - Current
Disney International College Program
Walt Disney World
08.2023 - 01.2024
Volunteer
One Fine Collective
08.2023 - 08.2023
Reservations Executive
Harbour Front Seafood Restaurant
06.2023 - 06.2024
Volunteer
ICMS
05.2023 - Current
Venues and Operations in Events
Venues Collections
06.2022 - 06.2023
International College of Management Sydney
Bachelor of Business from Event Management
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