Summary
Overview
Work History
Skills
Timeline
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Claire Williams

Werrington,NSW

Summary

Hi, my name is Claire Williams, a hardworking individual who is eager to secure full-time employment to build upon my current skills in sales, client management, administration, interior design and customer service. I am outgoing with a willingness to learn and take on added responsibilities to help achieve company goals.

Overview

7
7
years of professional experience

Work History

Sales/Interior Design Consultant

Beaumont Tiles
04.2022 - 01.2024
  • Enhanced client satisfaction by providing personalized colour consultations and recommendations for their bathrooms, outdoor spaces, pools etc.
  • Managed multiple orders simultaneously, ensuring timely completion and customer satisfaction.
  • Coordinated with vendors and suppliers for the procurement of materials, maintaining project timelines.
  • Stayed up-to-date on industry trends.
  • Implemented cost-saving measures by negotiating discounts from vendors on materials in line with project budgets.
  • Built strong relationships with clients through clear communication and quality service, leading to referrals and repeat business.
  • Built customer rapport and relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
  • Boosted sales revenue by identifying opportunities for upselling additional products and services during consultations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Used MPOS & D635 to locate inventory and place special orders for customers.
  • Collaborated with team members to achieve monthly and quarterly sales targets consistently.
  • Adapted communication styles and approaches based on varying client personalities, ensuring a comfortable rapport that facilitated successful negotiations.
  • Scheduled client meetings and deliveries.
  • Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.

Sales/Interior Design Consultant

Beaumont Tiles Auburn
10.2018 - 11.2020
  • Increased client satisfaction by providing personalized interior design consultations and recommendations.
  • Developed long-lasting relationships with clients through exceptional customer service and follow-up communications.
  • Increased sales by developing and maintaining strong relationships with clients and identifying their design needs.
  • Delivered exceptional customer service through in-depth product knowledge, understanding client preferences, and offering suitable solutions.
  • Experience in closing sales on a daily basis, generated quotes through CRM software, estimating and general showroom maintenance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recommended complementary purchases to customers, increasing revenue.

Sales/Customer Service Consultant

Vorsen
03.2020 - 08.2020
  • Increased client retention through exceptional service and timely solutions to issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handled high call volumes while maintaining a courteous and professional demeanor.
  • Provide personalized assistance for clients, ensuring various requirements are met.
  • Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
  • Enhanced team communication through regular briefings, fostering a more cohesive working environment for better productivity levels.
  • Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
  • Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Managed large amounts of incoming calls and online chat enquiries through Zendesk.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Experience using CRM platforms like Netsuite and Shopify to ensure orders are recorded accurately.
  • Identified upselling opportunities during interactions with customers, promoting additional products or services that resulted in increased revenue.
  • Multitasked effectively to simultaneously handle website chats through Zendesk.
  • Photographed and edited products for marketing material/website.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.

Sales Consultant

Harlequin Floors
07.2017 - 08.2018
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • I used Sales Force to proceed daily with follow-up calls, quotes, emails and general tasks.
  • Generated quotes for clients and builders such as Taylor, Metricon, Richard Crookes.
  • Collaborated with marketing teams to develop targeted promotional campaigns that drove customer interest and engagement.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Cold called.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Engaged in friendly conversation over the phone with customers to better understand individual needs.

Skills

  • Interior Design
  • Budget management
  • Color theory
  • Lead Generation
  • CRM proficiency
  • Relationship building
  • Time management
  • Product Specifications
  • Problem-solving abilities
  • Product and Service Knowledge
  • Customer Liaison

Timeline

Sales/Interior Design Consultant

Beaumont Tiles
04.2022 - 01.2024

Sales/Customer Service Consultant

Vorsen
03.2020 - 08.2020

Sales/Interior Design Consultant

Beaumont Tiles Auburn
10.2018 - 11.2020

Sales Consultant

Harlequin Floors
07.2017 - 08.2018

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Claire Williams