Claire Louise Dunstan
Middle Swan
Summary
It is with great interest and experience that I wish to apply for school officer support, I feel that my recent experience as a Casual school administrator would benefit your school. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
1
1
Certification
Work History
School Officer
Casual School Administrator
- Current
- Demonstrated experience in providing general office support with the ability to organize and prioritize tasks effectively.
- I am often required to data entry enrolments onto SIS.
- Part of my duties I am require answering the phone, transfer calls and take messages, deal with couriers as well as answering enquiries from Staff, Students and visitors.
- If a student arrives late I enter students into a programme called Integris / Compass.
- My duties include filing, photocopying, laminating, assisting Customer Service Manager as well as any other duties.
- At the end of day I collect the mail, tidy and clean reception area.
- I quite often get asked for information regarding enrolments, uniform, student policies.
- The Principal quite frequently need things completed in a urgent manner, as they have meetings though out the day.
- Once I have confirmed how many copies they require, I photocopy double sided and staple.
- When the photocopying is completed then I proceed to laminate.
- Once my tasks are completed I return to the Principal.
- I return to my check list and confirm with CSM what I am required to complete.
- The Principal was appreciative that I was able to complete the tasks on time and accurate.
Administrator
- Current
- Through out my work history, I have been able to maintain and develop my computer skills including learning various computers software programmed inducing Windows and Apple MAC computer.
- Just recently I have been able to use my computer skills to learn school software.
- In my every day duties as an administrator I use MS Word, Excel, Publisher, outlook, Google, Maps, Spotify (for music).
- During my training I have been able to develop my skills on the school software including but not limited to Integris, SIS.
- Using SIS allows me to data entry students Enrolments, update information.
- A student came into Reception with a medical note asking to go home.
- Using SIS I enter student details –Miss Jane Smith.
- Once I confirm details, I ring mum and advise that their child isn’t feeling well and would like to go home.
- Excel allows the use of creating and easy spreadsheet.
- Spreadsheets are great way to create data and check lists.
- I recently use this to create a spread sheet for a teacher, they need a simple checklist.
- So I open Excel, using SIS I transport the data across to excel.
- I create columns – Students name, Paid, Date, Excursion.
- Simple but efficient.
- Teacher was grateful for quick and easy result.
School Officer
- Current
- On a typical day of an School Officer we are required to use our professional communication as we deal directly with Parents, Staff, Students, Visitors, Couriers and Trades personal.
- My responsibilities vary on a day-to-day basis, including answering the phone in a professional manner.
- A parent called to advise that their student will be getting picked up early for an appointment.
- I write down the student’s name and teacher, once I have confirmed the details I would send an email to the teacher advising that the student will need to leave early for an appointment.
- Once the parent has arrived to collect the student, I advise that the parent they will need to sign them out, I complete form with student details and advise that give them a copy of the form in case the authorities question why they aren’t at school.
- The parent was grateful I was able to assist, and the student was able to get their appointments on time.
School Administration Officer
Camboon Primary School
Noranda
01.2025 - 04.2025
- Having good communication skills and interpersonal skills allows me to assist in a team environment.
- As an individual I am often ask to help out a colleague or the MCS, working in a team environment allows for goals to be completed in a timely and appropriate manner.
- Team works also reduces stress amongst colleagues.
- A parent came in angry and starting yelling and my colleague was getting visually shaken.
- I made sure that my colleague was ok and offer my assistance, together we were able to calm the parent down.
- Once the parent had calmed enough, I asked them to explain what happened.
- Together we were able to problem solve and find a solution.
- With my recent training as a school officer, I have been trained in all areas of Administration assistant I am able to cover at short notice if a staff member is on leave.
- A staff member had called in sick, the CSM asked to fill her position for the day.
- Even though I knew the basics of the roll I was still able to assist in answering the phones and counter enquires.
- As a chauffeur driver I was required to work in a team, a customer had come of the plane and there was no transport arrived for them.
- I rang through to the head office and gave the client details.
- They had advised that their transport was delayed due to traffic.
- I waited with the client for arranged transport.
- Once the transport had arrived. I assisted the client and driver.
- I help load the luggage into the van.
- The client of was grateful I was able to assist and gave me a tip as a thank you for taking the time to assist them.
- Monitored, tracked and recorded student attendance data to ensure compliance with school policies.
- Managed financial transactions relating to student fees payments or reimbursements.
- Provided support to teaching staff in relation to administrative tasks such as ordering supplies or preparing documents for meetings.
- Processed applications for enrolment into the school in accordance with relevant legislation.
- Processed invoices and payments in a timely manner.
- Provided advice and assistance on general enquiries from internal departments or external organizations.
- Liaised with IT personnel regarding any technical issues affecting software used by the administration department.
- Managed records associated with student admissions, transfers, withdrawals and absences.
- Answered incoming calls and responded to inquiries from staff, students, parents and external agencies in a professional manner.
- Responded promptly to emails from staff, students, parents or external contacts regarding queries or requests for information.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Handled incoming calls and directed callers to appropriate department or employee.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Education
Not Specified - Geneal High schooling
La Salle College
Middle Swan, WA10-2002
Skills
- Computer Skills
- Maintained and developed computer skills including Windows and Apple MAC Proficient in MS Word, Excel, Publisher, Outlook, Google, and school software including Integris and SIS
- Communication Skills
- Good verbal and written communication skills Provided customer service to parents, staff, students, and visitors
- Interpersonal Skills
- Ability to work in a team environment and assist colleagues Handled difficult situations with parents effectively
- Data entry
- School software
- Record management
- Customer service
- Effective communication
- Team collaboration
- Problem solving
- Conflict resolution
- Attention to detail
- Time management
- Interpersonal skills
- Team building
Certification
Not Specified, Not Specified
References
References available upon request.
Timeline
School Administration Officer
Camboon Primary School
01.2025 - 04.2025
School Officer
Casual School Administrator
- Current
Administrator
- Current
School Officer
- Current
Not Specified - Geneal High schooling
La Salle College