Clancey Eade
Bellevue Heights,SA
Summary
Dedicated disability Support Worker with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with KPI , personnel training and rostering.
Sets example for work ethic, punctuality and quality.
I work diligently and with passion, I demonstrate my passion by helping those in need and seeing their goals through to completion. I'm proud of my ability to overcome whatever obstacle I encounter as well as my sympathetic side. If given the chance, I know I am capable of achieving more success in my field of employment.
Overview
4
4
years of professional experience
Work History
Community Supports Team Leader Backfill
Minda Inc
North Brighton, SA
02.2024 - 08.2024
- Collaborated with other departments to ensure alignment of goals across teams.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Competent at using MS office, systems and databases and able to train other staff to use systems and databases as required.
- Established and maintain positive relationships with stakeholders, including clients, families and guardians.
- Provide direct assistance and support to people with disabilities.
- High organization skills with great attention to detail and completing timely accurate file notes, records and data entry.
- Ability to collaborate, identify and implement opportunities for improvement and innovation.
- Work collaboratively with other team leaders to ensure a consistent approach to service delivery, which empowers participants to be involved in decision making and choice.
- Coordinate and manage the daily operations of support services, including the provision of formal supervision and management of a team of Disability Support Workers.
- Manage conflict, provide coaching and developing opportunities and address performance issues within your team.
- Managing critical incidences as they arise including debriefing and engaging with internal support functions. In addition, identifying and putting in adequate control measures to mitigate future risk.
Disability Support Worker
Minda Inc
North Brighton, SA
01.2021 - 02.2024
- Establish effective communication with the clients using whatever means of communication is appropriate for each individual.
- Use a Person-Centered Behavior Support approach.
- Support and actively encourage client's participation in decision making in relation to all areas of their life.
- Provide person centered, active support that is focused on supporting individuals to achieve their NDIS plan goals and develop skills according to their goals and document their progression accordingly.
- Contribute to the development of individual support plans, positive behavior support plans and other health plans and risk assessments as required.
- Create an exceptional experience.
- Develop program's to assist client in achieving goals.
- provide heartfelt service and create personalized moments to deliver an extraordinary experience.
- liaise with families and or advocates when required.
- Understand clients goals and form genuine relationships.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Helped disabled persons access community resources such as housing options or job training programs.
- Facilitated communication between nonverbal individuals using sign language or other methods.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Organized recreational and educational activities for clients according to individual needs.
- Assisted clients with daily living activities such as bathing, dressing, and eating.
- Managed challenging behaviors through positive reinforcement techniques.
- Transported clients to appointments, social events, and other activities as needed.
- Assisted in developing self-care skills such as personal hygiene practices.
- Conducted assessments of client abilities and needs to create individualized care plans.
- Administered medication according to doctor's orders and monitored side effects.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Collaborated with other professionals to develop treatment plans for clients.
- Maintained records of services provided, client progress, and goals achieved.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Educated clients on options to assist in making informed decisions.
Disability Support Worker
Ocean Grove Supportive Care
Myrtle Bank, SA
04.2021 - 09.2021
- Core objectives include:
- Assistance with ADLS
- Medication administration via a webster pack
- Nutrition management
- Cleaning
- Laundry
- Wound care
- Extended medical management, e.g. BGL
- Maintenance of current and up to date accreditations.
- Accurate, timely and thorough documentation.
- Compliance with NDIS support plan, goals and objectives.
Education
Community Services
Diploma Community Services
South Australian Learning Centre, North Brighton12-2023
Disability Studies
CHC43115 Certificate IV Disability
South Australian Learning Centre, North Brighton09-2022
Disability And Aged Care
CHC33015 - Certificate III in Individual Support - Ageing Or Disability
Celtic Training05-2021
Hamilton Secondary College
Adelaide, SASkills
- Client Advocacy
- Disability Awareness
- Time management abilities
- Teamwork and Collaboration
- Active Listening
- Problem-Solving
- Written Communication
- Adaptability and Flexibility
- Organizational Skills
- Time Management
- Multitasking
- Decision-Making
- Task Prioritization
References
- Yasmin Miles, Senior Practitioner (My Path) Minda Inc- 0400498977
- Annie Dunn, Team Leader (Community Supports ) Minda Inc - 0438763049
- Sandeep Nair, Manager, OceanGrove Supportive Care Myrtle Bank- 0436019237
- Rachel Alloway, Friend, 0401209539
Timeline
Community Supports Team Leader Backfill
Minda Inc
02.2024 - 08.2024
Disability Support Worker
Ocean Grove Supportive Care
04.2021 - 09.2021
Disability Support Worker
Minda Inc
01.2021 - 02.2024
Community Services
Diploma Community Services
Disability Studies
CHC43115 Certificate IV Disability
Disability And Aged Care
CHC33015 - Certificate III in Individual Support - Ageing Or Disability
Hamilton Secondary College
Similar Profiles
Blessing JohnBlessing John
Disability Support Worker at Minda IncDisability Support Worker at Minda Inc
Shannon MurphyShannon Murphy
Disability Support Worker at Minda IncDisability Support Worker at Minda Inc
Anil ChapagaiAnil Chapagai
NA at Minda IncNA at Minda Inc