Clancy Bain
Ulladulla,NSW
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality and customer service industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Consultant
Self Employed
01.2022 - Current
- Reviewed business finances and back-end administrative procedures.
- Updated business appearance, decor, social media accounts and promotional strategies.
- Improved customer service policies to maximize satisfaction and build brand loyalty.
- Optimized menu with fresh offerings and seasonal fare.
Restaurant Bar Manager
GWYLO
09.2020 - 09.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Skilled at working independently and collaboratively in a team environment.
Restaurant Manager
Akiba Canberra
10.2019 - 08.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Team Member and Supervisor
Backcountry Brewing
03.2019 - 09.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
Assistant Restaurant Manager
Araxi Restaurant & Oyster Bar
12.2018 - 03.2019
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 60 restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
Waiter Bartender and Supervisor
Wildebeest Restaurant Vancouver
10.2017 - 12.2018
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Education
High School Diploma -
St Edmunds College Canberra
Canberra10.2016
Skills
- Customer experience
- Critical Thinking
- Safety Procedures
- Composure and Emotional Control
- Social Perceptiveness
- Professional Relationships
- Hospitality Management
- Public Speaking
Certification
- First Aid Certificate
- RSA certificate
- WSET level 3 certificate
Timeline
Restaurant Consultant
Self Employed
01.2022 - Current
Restaurant Bar Manager
GWYLO
09.2020 - 09.2023
Restaurant Manager
Akiba Canberra
10.2019 - 08.2020
Team Member and Supervisor
Backcountry Brewing
03.2019 - 09.2019
Assistant Restaurant Manager
Araxi Restaurant & Oyster Bar
12.2018 - 03.2019
Waiter Bartender and Supervisor
Wildebeest Restaurant Vancouver
10.2017 - 12.2018
High School Diploma -
St Edmunds College Canberra
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