Clancy Monique Green
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Administrative Assistant /Executive Assistant
Teleworld FZCO
12.2015 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Serve as the Executive Personal Assistant to the CEO, providing comprehensive administrative and secretarial support
- Coordinate and manage the CEO's schedule, appointments, and travel arrangements efficiently
- Managed financial accounts for the CEO's small business, including monitoring income, expenses, and reconciling bank statements
- Managed petty cash expenses related to employment visas, maintaining detailed records and ensuring timely reimbursements
- Handle visa processing procedures for employment visas and international travels including documentation, coordination with embassies/consulates, and compliance with regulations.
- Oversee human resource management tasks such as recruitment, onboarding, employee relations, and performance evaluation processes
- Responsible for managing the CEO's personal property, including real estate, investments, and other assets
- Prepared reports, presentations, and other documentation for executive meetings and presentations
- Managed sensitive and confidential information with utmost discretion and professionalism
- Kept and maintained accurate filing system for preservation of office information.
Receptionist/Secretary/Accounts Assistant
Trusty Tourism LLC
04.2014 - 12.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Prepare invoices and making follow up for pending balances
- Provide typing services such as Medical, Emirates ID, labour and immigration related services
Sales/Call Center Customer Service Representative
Enflux Solutions Incorporated
07.2012 - 02.2014
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
Education
High School Diploma -
Colegio De La Inmaculada Concepcion
Mandaue, Philippines03.2009
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- File Organization
- Customer and client relations
- Computer Proficiency
- Documentation and Recordkeeping
- Microsoft Office Suite
- Data organization
- Deadline-oriented
Timeline
Administrative Assistant /Executive Assistant
Teleworld FZCO
12.2015 - Current
Receptionist/Secretary/Accounts Assistant
Trusty Tourism LLC
04.2014 - 12.2015
Sales/Call Center Customer Service Representative
Enflux Solutions Incorporated
07.2012 - 02.2014
High School Diploma -
Colegio De La Inmaculada Concepcion
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