Summary
Overview
Work History
Education
Skills
Timeline
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Clara Georges

Strathmore,VIC

Summary

Dynamic and empathetic professional with a proven track record at Ralph Lauren, adept in POS system operation and exceptional customer service. Skilled in multitasking and problem-solving, significantly enhancing customer satisfaction and team efficiency. Demonstrates leadership in fast-paced retail environments, ensuring seamless operations and positive shopping experiences.

Overview

9
9
years of professional experience

Work History

Retail Assistant

Ralph Lauren
10.2021 - Current
  • Used POS system to process sales, returns, and gift card activations.
  • Developed strong rapport with customers and created positive impression of business.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves and racks optimal appearance.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Answered incoming calls and emails to provide product information, features and benefits.

Retail Assistant

Brooks Brothers
03.2019 - 04.2020
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Assisted in visual merchandising, creating attractive displays that stimulated purchase desire.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Educated customers on product features and benefits, leading to informed purchase decisions.

Office Assistant

Little Babes Early Learning Center
01.2016 - 01.2018
  • Enhanced office efficiency by organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Increased customer satisfaction by providing professional and courteous front desk support.

Education

Bachelor of Science - Psychology

University of Melbourne
Parkville, VIC

Skills

  • Customer Assistance
  • Multitasking Competence
  • Patience and Empathy
  • Time Management Capabilities
  • POS System Operation
  • Complex Problem-Solving
  • Complaint Handling
  • Adaptable and Flexible
  • Safety and Cleanliness Standards
  • Store Opening and Closing
  • Team Leadership
  • Team Supervision

Timeline

Retail Assistant

Ralph Lauren
10.2021 - Current

Retail Assistant

Brooks Brothers
03.2019 - 04.2020

Office Assistant

Little Babes Early Learning Center
01.2016 - 01.2018

Bachelor of Science - Psychology

University of Melbourne

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Clara Georges