CLARA HOANG
Prospect,SA
Summary
Detail-oriented and hardworking professional with almost three years of experience honing laboratory and customer service skills within the health and hospitality industries. Demonstrated ability to maintain accuracy and precision in technical tasks, build strong rapport with clients, provide consistently positive experiences, and effectively manage workload under pressure. Seeking a role to leverage these transferable skills in a dynamic and growth-oriented organization.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Infinity Wellness Group
01.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Masterfully formulated customized pharmaceutical preparations, including creams, ointments, solutions, capsules, and other specialized dosage forms, adhering to strict aseptic techniques and USP and guidelines.
- Diligently maintained meticulous compounding records, meticulously documenting batch numbers, lot numbers, expiration dates, and quality control data in compliance with regulatory requirements.
- Dispensed prescriptions accurately and efficiently, ensuring proper medication selection, labeling, and packaging.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Ordered all pharmacy supplies and kept check on inventory levels.
Restaurant Manager
KOYO 132 PTY LTD
08.2022 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Restaurant Supervisor
Sushi Planet
10.2018 - 08.2022
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Maintained accurate records of sales, labor and other costs.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Hired, trained and mentored staff to meet and exceed high quality standards.
Restaurant Supervisor
HANAMURA
01.2020 - 04.2022
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Maintained accurate records of sales, labor and other costs.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Education
Bachelor of Science - Pharmaceutical Sciences
University of South Australia
Adelaide, SA02-2023
Associate of Applied Science - Health Sciences
South Australian Institute of Business & Tech
Adelaide, SA02-2018
Skills
- Aseptic Technique & Sterile Handling: Proficient in aseptic techniques and sterile handling procedures, ensuring contamination control and product integrity
- Precise Measurement & Quality Control: Experienced in precise measurement, quality control testing, and meticulous documentation, ensuring product quality and regulatory compliance
- Regulatory Compliance & GMP Adherence: Strict adherence to SOPs and GMP in a regulated environment, ensuring consistent product quality and safety
- Technical Proficiency & Problem-Solving: Skilled in technical procedures, data analysis, and problem-solving, with a focus on accuracy and efficiency
- Ordering and stocking medications
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Pharmacy Technician
Infinity Wellness Group
01.2023 - Current
Restaurant Manager
KOYO 132 PTY LTD
08.2022 - Current
Restaurant Supervisor
HANAMURA
01.2020 - 04.2022
Restaurant Supervisor
Sushi Planet
10.2018 - 08.2022
Bachelor of Science - Pharmaceutical Sciences
University of South Australia
Associate of Applied Science - Health Sciences
South Australian Institute of Business & Tech
Similar Profiles
Liam ParkerLiam Parker
Compounding Pharmacy Technician at Infinity Wellness GroupCompounding Pharmacy Technician at Infinity Wellness Group
Lisa Decker, LMSWLisa Decker, LMSW
Mental Health Therapist- Contractor/Telehealth at Infinity Wellness CenterMental Health Therapist- Contractor/Telehealth at Infinity Wellness Center
YOLIMA SINISTERRAYOLIMA SINISTERRA
Sales Agent at ISG, Infinity Sales GroupSales Agent at ISG, Infinity Sales Group