Summary
Overview
Work History
Education
Skills
Timeline
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Clara Huang

Canberra,ACT

Summary

Ambitious Managing Director with excellent communication and leadership skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Mazzuchellis
Canberra, ACT
01.2019 - Current
  • Reporting directly to the Director, and participating as a lead team member in relation to business operations and the day to day running of the store
  • Ensure customer service is a high priority
  • Business planning for sales campaigns and store targets
  • Provide leadership collaboration and communication with the store team to foster employee engagement and achievement of business objectives
  • Implementation and ongoing management of customer service programs and strategies
  • Provide high level of customers sanctification
  • Deal with all issues that arise from staff or customers
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Lease Manager

VFC Investment
Canberra, ACT
01.2017 - 01.2018
  • Record and update details of prospective and existing landlords and tenants into computer database swiftly
  • Examine properties and informing maintenance staff of issues
  • Advertise available properties and conducting property tours as part of marketing activities
  • Screen prospective tenants to ensure they meet eligibility requirements
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Assessed property, compiled information and wrote reports regarding findings for submission to director.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Administrative Assistant

Abacus Finance
Canberra , ACT
01.2017 - 01.2018
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Organized weekly staff meetings and logged minutes for corporate records.

Team Leader

Sydney International Airport
Sydney International Airport, NSW
01.2015 - 01.2017
  • Manages inventories and stock, including keeping detailed records of inventory use and sales
  • Provides encouragement to team members
  • Assists management with hiring processes and new team member training
  • Develops strategies to promote team member to performance targets
  • Generates and shares comprehensive and detailed reports about team performance, mission related objectives, and deadlines

Property Management

Guangzhou Textile Exchange Park
, China
01.2012 - 01.2014
  • Management more than 200 stores and offices;
  • Establish rental rate by surveying local rental rates; calculate overhead costs, depreciation, taxes and profit goals
  • Attract tenants by advertising vacancies; obtaining referrals from current tenants
  • Contract with tenants by negotiating leases; collecting security deposit
  • Maintain property by investigating and resolving tenant complaints, inspecting vacant units and completing repairs
  • Maintain building systems by contracting for maintenance service; supervising; repairs
  • Secure property by contracting with security patrol service; installing and maintaining security devices; establishing and enforcing precautionary policies and procedures; responding to emergencies
  • Enforce occupancy policies and procedures by confronting violators
  • Prepare reports by collecting, analyzing, and summarizing data and trends.

Education

Diploma - Leadership and Management

Australia Capital College
Canberra, ACT
03.2021

Master Degree - Professional Accounting

Central Queensland University
2017

Accountant - Landscape Architecture

2012

Skills

  • Sales Promotion
  • Department Oversight
  • Cost Reduction
  • Assignment Delegation
  • Verbal and Written Communication
  • Team Leadership
  • Recruitment and Hiring
  • Problem Anticipation and Resolution
  • Budget Control
  • Focus and Follow-Through

Timeline

Assistant Store Manager

Mazzuchellis
01.2019 - Current

Lease Manager

VFC Investment
01.2017 - 01.2018

Administrative Assistant

Abacus Finance
01.2017 - 01.2018

Team Leader

Sydney International Airport
01.2015 - 01.2017

Property Management

Guangzhou Textile Exchange Park
01.2012 - 01.2014

Diploma - Leadership and Management

Australia Capital College

Master Degree - Professional Accounting

Central Queensland University

Accountant - Landscape Architecture

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