CLARA INAH MUZEZE
ARMADALE,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Market Square Supermarket
12.2015 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Student Tutor
National Youth Service Corps, Nasarawa, Government Secondary School Tudun Amba
11.2012 - 10.2013
- Applied different teaching techniques to improve student grades, build test skills and foster classroom confidence.
- Assisted college-bound high school students with discipline knowledge to increase college acceptance.
- Collaborated with faculty to develop after-school tutoring program for struggling students.
- Demonstrated reliability by attending scheduled sessions and communicating in advance of cancellations.
- Provided academic assistance to students with subject-specific problems and questions to improve student academic achievement.
- Completed inventory assessment and questionnaire to assess student learning style and tutoring needs.
- Supported philosophy and objectives of learning facility to maintain student compliance.
Route Settlement Officer
Nigerian Bottling
01.2008 - 12.2008
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Higher National Diploma (HND) - Accountancy
Kaduna Polytechnic
Kaduna State Nigeria11.2012
Diploma in DATA Structured Programming And Process - Computer And Information Sciences
Khemsafe Computers And Business School
Kaduna South Kaduna State Nigeria2009
National Diploma - Accountancy
Kaduna Polytechnic
Kaduna State Nigeria2007
Diploma in Banking And Finance - Banking And Finance
Kaduna Polytechnic
Kaduna State Nigeria11.2004
Skills
- Customer Relations
- Report Transcription
- Report Creation
- Credit Card Payment Processing
- Report Preparation
- Retail Sales Customer Service
- Order Fulfillment
- Active Listening
- Account Management
- Microsoft Excel
- Fleet Dispatching
- Microsoft Word
- Business Development Understanding
- Stocking and Replenishing
- Sales Expertise
- Service Standard Compliance
Certification
- The Institute of Customer Relationship Management (ICRM)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
Market Square Supermarket
12.2015 - 02.2023
Student Tutor
National Youth Service Corps, Nasarawa, Government Secondary School Tudun Amba
11.2012 - 10.2013
Route Settlement Officer
Nigerian Bottling
01.2008 - 12.2008
Higher National Diploma (HND) - Accountancy
Kaduna Polytechnic
Diploma in DATA Structured Programming And Process - Computer And Information Sciences
Khemsafe Computers And Business School
National Diploma - Accountancy
Kaduna Polytechnic
Diploma in Banking And Finance - Banking And Finance
Kaduna Polytechnic
Similar Profiles
Franklin OkechukwuFranklin Okechukwu
Retail/Sales Associate at Market Square SupermarketRetail/Sales Associate at Market Square Supermarket
Sikemi A. AjalaSikemi A. Ajala
Supermarket Cashier at "A" Square Food Basket Continental SupermarketSupermarket Cashier at "A" Square Food Basket Continental Supermarket
Darnell Sumpter JrDarnell Sumpter Jr
Prep Cook at Market Square Grocery StorePrep Cook at Market Square Grocery Store