Clare Dwyer
Fortitude Valley,QLD
Summary
Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills.
Overview
7
7
years of professional experience
Work History
Creative Director
Adrian J Hairdressing
09.2023 - 03.2024
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Recorded notes for future reference about customer preferences and services delivered.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Hairdresser
The Murphy Gozzard Hair Community
03.2017 - 02.2022
- Answered phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and colour options.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Initiated and engaged clients in conversations as part of personalized service.
- Studied effects of techniques on body, skin and hair to determine most beneficial services.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Offered input into research, development and implementation of new services to advance professional product lines.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Utilized latest techniques in balayage, ombre, highlights and colour correction.
- Used social media platforms to promote salon and services.
- Maintained high number of return customers through precise cutting, colouring and styling of clients' hair.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Developed creative techniques to provide clients with latest hairstyles.
Education
High School Diploma -
Certificate 3 in Hairdressing
TAFE NSW04.2017
Skills
FAME TEAM FINALIST 2023
FUTURE LAB 2019 & 2020
COLOUR SPECALIST 2021
ROUGE BEAUTY EDUCATOR COLLECTIVE PROGRAM 2021
LABIOSTHETIQUE EDUCATOR PROGRAM 2021
DARIO CONTORNEO MENTORING PROGRAM 2020
SHARON BLAINE 4 DAY BOOTCAMP 2019
COLOUR EXPERT LABIOSTHETIQUE 2022
KEVIN MURPHY SESSION STYLIST 2021
Education
Sydney TAFE, NSW
Contact
Fortitude Valley , QLD 4006
Timeline
Creative Director
Adrian J Hairdressing
09.2023 - 03.2024
Hairdresser
The Murphy Gozzard Hair Community
03.2017 - 02.2022
High School Diploma -
Certificate 3 in Hairdressing
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