Clare Gardner

• Managed daily operations of the store, including opening and closing procedures.
• Supervised staff to ensure customer satisfaction and proper performance of duties.
• Developed strategies for increasing sales and improving customer service.
• Organising all money for tills and opening and closings
• Implemented new policies and procedures to improve efficiency.
• Hired, trained, mentored, and evaluated staff members on a regular basis.
• Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
• Created weekly schedules for store employees according to labor laws and budget constraints.

• Greeted customers and provided excellent customer service.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Ensured proper sanitation of bar area, glassware, utensils, and equipment.
• Assisted in setting up the bar for service shift.
• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
• Resolved customer complaints in a professional manner.
• Performed opening and closing duties including restocking supplies.
• Adhered to state regulations regarding serving alcohol responsibly.
• Performed daily reconciliation of financial records and cash transactions.
• Prepared bank deposits and ensured accuracy of deposit slips.

• Working across various hospitality establishments within the one group.

• Highly skilled Barista in which high volumes of coffee (20kg on average) was sold daily.

• Delivering consistently high standards of food and beverage service.

• Management of small teams of staff (up to five).

• Writing rosters and ensuring staff were aware well in advance of each shift.

• Able to swiftly jump in to assist during staff shortages in any given venue at a moments’ notice.

• Managing all cash, eftpos, and credit card transactions throughout entire shifts.

• Working collaboratively with those around me to assist in making the workplace enjoyable.

• Remembering guest names and special requests, and continually building on relationships.

• Complying with workplace health and safety standards.