Summary
Overview
Work History
Education
Skills
Training
References
Licences Qualifications
Certification
References
Timeline
Generic

Clare Gillett

Boonah,Australia

Summary

Dynamic Operations Manager with over 14 years of experience in Land Management and Defence operations, specializing in relationship management and process optimization. Achieved significant cost reductions and enhanced customer satisfaction through strategic leadership, communication, and financial oversight. Expert in team building and fostering collaboration to drive operational success. Committed to safety and efficiency in service delivery.

Overview

14
14
years of professional experience
1
1
Certification

Work History

EMOS Operations Manager

RAAF Base Amberley - Downer Defence
06.2024 - Current
  • Supported Downer Defence Contract in delivering Estate Maintenance and Operations Services for Department of Defence.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Performed cost analysis for various projects to determine budget requirements.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Addressed customer concerns with suitable solutions.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Formed and sustained strategic relationships with clients.
  • Delegated work to staff, setting priorities and goals.
  • Ensured operational integrity and protection of Defence capabilities.
  • Maintained Defence assets to optimize functionality and reliability.
  • Safeguarded use of Defence land, facilities, and equipment.
  • Protected environmental and heritage standards within Defence operations.
  • Managed multiple service packages, including Cleaning, Land and Estate Upkeep.
  • Cultivated strong relationships with Defence personnel and stakeholders.

Land Management Coordinator

RAAF Base Amberley and Darling Downs - Downer Defence
11.2022 - 06.2024
  • Coordinated delivery of Land Management activities across RAAF Base Amberley and Darling Downs.
  • Researched new technologies that could improve operational efficiency.
  • Provided support during special projects or initiatives when needed across BSA's.
  • Delegated work to staff, setting priorities and goals.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company schedules.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Guided employees in handling difficult or complex problems.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Developed and implemented comprehensive Land Management Plans and work schedules.
  • Established effective working relationships with Defence, Contractors, and stakeholders.
  • Provided leadership and motivation to land management teams for optimal performance.
  • Monitored implementation of work plans and schedules to ensure compliance.
  • Analyzed financial data to guarantee accuracy in reporting.
  • Maintained high standards of WHS practices across multiple sites.
  • Supported company goals through strategic planning and execution.

Acting/Land Management Supervisor

RAAF Base Amberley - Downer Defence
01.2015 - 11.2022
  • Supervised 20 land management staff at RAAF Base Amberley to ensure safety and service delivery.
  • Monitored inventory levels, ordering supplies as needed to maintain operations.
  • Developed and implemented training programs for new and existing staff.
  • Managed daily scheduling, delegation, and performance evaluations of team members.
  • Oversaw injury and incident reporting to uphold workplace safety standards.
  • Coordinated logistics for high-profile events, ensuring adherence to compliance protocols.
  • Resolved customer complaints promptly to enhance service satisfaction.
  • Liaised with Defence and Service Delivery Partners to strengthen collaborative efforts.
  • Identified process improvements that could be made in order to increase productivity.

Airfield Operator/Grounds Person/Team Leader

RAAF Base Amberley Spotless/Downer Defence
03.2011 - 01.2022
  • Ensured compliance with contract requirements for grass, weed, and grounds maintenance at RAAF Base Amberley Airfield.
  • Managed airside grounds crew to uphold safety standards for Defence aircraft and personnel.
  • Developed and implemented effective weed management programs to improve land quality.
  • Scheduled ongoing maintenance works to enhance operational efficiency.
  • Conducted airside awareness and radio training for internal staff to reinforce safety protocols.
  • Maintained machinery for optimal functionality and reliability.
  • Established strong client relationships to promote collaboration and trust.
  • Performed routine maintenance on equipment to sustain peak performance.

Education

Cert III - Horticulture

01.2013

Cert III - Parks and Gardens

01.2013

Cert II - Forest Growing and Management

01.2013

Year 12 - OP10

Boonah State High
Boonah, Qld, Australia
01.2009

Skills

  • Relationship management
  • Process improvement
  • Team building
  • Communication skills
  • Work ethic
  • Safety awareness
  • Adaptability
  • Interpersonal effectiveness
  • Leadership abilities
  • Problem-solving
  • Collaboration techniques
  • Risk assessment
  • Project planning
  • Financial oversight
  • Scheduling proficiency
  • Logistics coordination
  • Operations oversight

Training

  • Quintiq
  • SAP
  • COUPA
  • INX
  • WMS

References

Available upon request

Licences Qualifications

  • Aeronautical Radio Operator Licence, 01/2012
  • Commercial Operators Licence – Unrestricted class, 01/2013
  • First Aid and CPR, 01/2024
  • Working Safely at Heights, 01/2022
  • Permit Issuer Training, 01/2024
  • MR Licence
  • Front End Loader licence
  • Chainsaw Licence
  • White Construction Card

Certification

  • Aeronautical Radio Operator License
  • Agricultural Chemical Distribution License - unrestricted class
  • Working Safely at Heights
  • Permit Issuer
  • FIrst Aid and CPR
  • MR Licence
  • Front End Loader Licence
  • Chainsaw Licence
  • White Card
  • National Fire Ant Treatment Training Accreditation

References

References available upon request.

Timeline

EMOS Operations Manager

RAAF Base Amberley - Downer Defence
06.2024 - Current

Land Management Coordinator

RAAF Base Amberley and Darling Downs - Downer Defence
11.2022 - 06.2024

Acting/Land Management Supervisor

RAAF Base Amberley - Downer Defence
01.2015 - 11.2022

Airfield Operator/Grounds Person/Team Leader

RAAF Base Amberley Spotless/Downer Defence
03.2011 - 01.2022

Cert III - Horticulture

Cert III - Parks and Gardens

Cert II - Forest Growing and Management

Year 12 - OP10

Boonah State High

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Clare Gillett