Clare Gould
Armadale,VIC
Summary
Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Member Service Advisor
CPA Australia
03.2020 - 08.2022
- Face to face, phone and email customer service
- Registering new clients
- Maintaining customer records
- Raising cases for complex enquiries
- Helping to train new team members
- Handling complaints
- Retaining and maintaining relationships with members
- Using multiple systems and multitasking.
- Provided excellent customer service to members and guests in person, by phone, and electronically.
- Maintained accurate records of member accounts using the computer system.
- Adhered to policies and procedures set forth by the organization's code of conduct.
Business Sales and Service Consultant
Energy Australia
10.2019 - 02.2020
- Meeting sales targets and KPI's
- Creating ongoing relationships with customers
- Organizing new accounts
- Closing current accounts
- Acquiring new customers
- Dealing with escalations
- Billing and meter enquiries
- Identifying sale triggers.
Sales Consultant
Origin Energy
08.2015 - 09.2019
- Promoting Origin Energy as leading provider
- Meeting sales and quality targets
- Problem solving/dealing with complex enquiries
- Building rapport with all customers
- Knowledge of Origins products and services
- Liaising with 3rd party companies eg distributers
- Promoting value add benefits
- Processing moves and new connections
- Identifying sales opportunities
- Renewing customers discounts.
Care Consultant
Origin Energy
06.2014 - 05.2015
- Billing enquiries
- Taking payments
- Setting up direct debit
- Processing moves and new connections
- Winning customers over from other retailers
- Renewing customers discounts
- Setting up payment extensions and arrangements.
Banking Representative
Sykes Enterprises (St George Bank)
01.2013 - 01.2014
- Registering/assisting customers for Online Banking
- Activating, canceling and replacing credit cards
- Understanding credit card statements.
Customer Service Representative
Pivotel Satellite
01.2012 - 01.2013
- Customer Service
- Trouble shooting
- Meeting sales targets
- Administration tasks
- Product knowledge
- Problem solving.
Sales Consultant
Stellar Asia Pacific (Telstra)
01.2009 - 01.2010
- Customer Service
- Meeting Sales Targets
- Product knowledge on Telstra products
- Building rapport with customers
- Managing customers accounts
- Up selling products to customers.
Sales Representative
The Next Core Marketing Group
01.2006 - 01.2010
- Selling on a face to face basis
- Running team meetings
- Training new contractors
- Daily paperwork
- Meeting sales criteria
- Developing relationships with our customers.
Sales Assistant
TeleChoice (Optus)
01.2010
- Meeting sales targets
- Customer service
- Product knowledge on Optus products
- Processing orders through SOS
- Up selling products to customers
- Building rapport with customers.
Skills
- Complaint Handling
- Call Center Operations
- Training abilities
- Issue Resolution
- Member retention
- Financial Transactions
- Customer Service
- Account Management
- Policy understanding
Skills Attributes
- Exceptional listener and communicator who effectively conveys information verbally and in writing.
- Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
- Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches fellow employees to meet high performance standards.
- Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
- Resourceful team player who excels at building trusting relationships with customers and colleagues.
- Highly developed presentation and negotiation skills.
- Seasoned professional whose honesty and integrity provide for effective leadership and optimal business relationships.
- Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks.
- Loyal and dedicated with an excellent work record.
Training Education
- 2000, Bendigo Senior Secondary College
- 2001, Modeling and Deportment Course
- 2005, Diploma in Skincare/Cosmetics and Business Practice
- 2007, Sales and Marketing Training course
- 2007, Responsible Serving of Alcohol
- 2009, Certificate 2 in Retail Operations
- 2015, Certificate 3 in Customer Contact
Personal Information
Date of Birth: 08/03/82
References
- Lachlan Boscarini, Team Leader (Origin Energy), 0488 171 575
- Amanda Smith, Primary School Teacher, 0413 883 881
Timeline
Member Service Advisor
CPA Australia
03.2020 - 08.2022
Business Sales and Service Consultant
Energy Australia
10.2019 - 02.2020
Sales Consultant
Origin Energy
08.2015 - 09.2019
Care Consultant
Origin Energy
06.2014 - 05.2015
Banking Representative
Sykes Enterprises (St George Bank)
01.2013 - 01.2014
Customer Service Representative
Pivotel Satellite
01.2012 - 01.2013
Sales Assistant
TeleChoice (Optus)
01.2010
Sales Consultant
Stellar Asia Pacific (Telstra)
01.2009 - 01.2010
Sales Representative
The Next Core Marketing Group
01.2006 - 01.2010
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