Clare Griffiths

Wilson Perth ,WA

Summary

Proven Customer Service Representative with a track record of enhancing customer loyalty and streamlining processes at British Gas Energy Provider. Excels in problem-solving and critical thinking, adept at handling high-stress situations and complex customer complaints. Demonstrated proficiency in Microsoft Outlook and a professional telephone manner, significantly improving client satisfaction and operational efficiency. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

years of professional experience

Certification

Work History

Customer Service Representative

British Gas Energy Provider

10.1998 - 07.2024

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.

Reatail Assistant

Sears Group High End Fashion

07.1990 - 10.1998

Greeted customers, helped locate merchandise, and suggested suitable options.
Stocked merchandise, clearly labelling items, and arranging according to size or colour.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Collaborated with team members to accomplish sales goals and improve overall store performance.
Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
Demonstrated flexibility by adapting to various roles within the retail environment as needed.

Education

High School Diploma -

Bishop Hannon Roman Catholic High School

Skills

Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Customer Relations
Problem Resolution
Call centre experience

Professional telephone manner
Money handling abilities
Complaint Handling
Payment Processing
Microsoft Outlook
Scheduling
Follow-up skills
Computer Proficiency

Accomplishments

Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Collaborated with team of 12 in the development of sales coaching and after sales care.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.