CLARE HENGL
Beresfield,NSW
Summary
Dynamic and dedicated professional with over 4 years of experience in hospitality, administration, bartending, and retail. Proven expertise in delivering exceptional customer service, managing multiple tasks efficiently, and fostering strong relationships. Skilled in handling high-pressure situations with professionalism and composure. Currently pursuing a Bachelor of Psychological Science to complement a Diploma in Counselling, enhancing interpersonal and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
hairhouse kotara
kotara, nsw
04.2025 - Current
- Assisted customers in selecting hair care products and services.
- Maintained organized stock levels on the sales floor and storage areas.
- Executed daily cash register operations and processed customer transactions.
- Assisted clients and coordinated appointment scheduling through salon software.
- Maintained cleanliness of salon by sweeping floors, wiping down surfaces, and organizing supplies.
- Evaluated client hair type, condition, and desired outcome to determine ideal services.
- Identified needs of customers promptly and efficiently.
- Attended training sessions regularly to stay abreast of new trends in the industry.
- Developed personalized hair care plans based on individual client assessments.
RETAIL ASSOCIATE
Oz Hair and Beauty
10.2024 - Current
- Assisted customers with personalized product recommendations, showcasing extensive knowledge of beauty products
- Handled transactions accurately, managed inventory, and maintained visual merchandising standards
- Cultivated strong customer relationships, driving loyalty and repeat business
ADMINISTRATIVE ASSISTANT
Hengl Transport
11.2022 - Current
- Processed and tracked employee timesheets for payroll submission
- Updated and maintained customer and delivery databases, ensuring accurate records
- Streamlined administrative workflows to enhance office productivity
- Managed document filing, archiving, and purging systems efficiently
WAITER/BARTENDER
Crystal Brook Kingsley
05.2024 - 10.2024
- Delivered high-quality service in a fine dining and bar environment, ensuring a memorable guest experience
- Mixed and served a wide variety of beverages in adherence to responsible service of alcohol policies
- Maintained cleanliness and organization of bar and dining areas, ensuring seamless operations during busy shifts
- Collaborated with team members to manage peak service times efficiently
WAITRESS
Dukes Bar and Restaurant
03.2022 - 01.2023
- Provided attentive service, maintaining accuracy in orders, payments, and menu recommendations
- Ensured server areas were stocked and organized to support efficient operations
- Built rapport with customers, encouraging repeat visits through exceptional service
- Handled customer concerns promptly, escalating advanced issues to management as needed
Education
Bachelor of Psychological Science -
University of Newcastle
01.2025
Diploma in Counselling -
TAFE
Skills
- Excel Spreadsheets
- Document Management
- Payroll Support
- Organizational Efficiency
- Relationship Building
- Conflict Resolution
- Service-Oriented
- Complaint Handling
- Liquor and Wine Service
- Food Safety
- Menu Memorization
- Dining Room Management
- Product Knowledge
- Visual Merchandising
- Sales Expertise
- Inventory Management
- Strong Verbal and Written Communication
- High Energy and Stamina
- Team Collaboration
Hobbies and Interests
- Art
- Yoga
- Travel
Timeline
Retail Sales Associate
hairhouse kotara
04.2025 - Current
RETAIL ASSOCIATE
Oz Hair and Beauty
10.2024 - Current
WAITER/BARTENDER
Crystal Brook Kingsley
05.2024 - 10.2024
ADMINISTRATIVE ASSISTANT
Hengl Transport
11.2022 - Current
WAITRESS
Dukes Bar and Restaurant
03.2022 - 01.2023
Bachelor of Psychological Science -
University of Newcastle
Diploma in Counselling -
TAFE