Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Clare Johnstone

Hoppers Crossing,VIC

Summary

Motivated professional with extensive experience in customer service, sales, and administrative tasks. Possessing a can-do attitude and strong multitasking capabilities, thriving on customer interactions and finding fulfillment in helping people.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Travel Consultant – Mobile Travel Agent

MTA Travel
10.2016 - Current
  • Preparing travel experiences
  • Liaising with wholesalers/suppliers
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings
  • Book Keeping
  • Working with clients with different abilities and needs
  • Reaching Sales Targets
  • Working under time restraints/pressure
  • Record Keeping and Document preparation
  • Invoicing - Accounts payable and receivable

Business Owner – Canteen Inside a Freight Company

CJS Café @ K&S Freighters
03.2020 - 08.2024
  • Daily Running of the Business and usual cafe tasks
  • Established strong customer relationships through excellent communication and attentive service.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Trained and motivated employees to perform daily business functions.
  • Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
  • Food Preparation both hot and cold food
  • Stock Ordering
  • Cleaning/Housekeeping
  • Staff rosters/employment
  • Liaising with upper management

Business Owner

Wonderland Play Centre and Cafe
09.2008 - 06.2017
  • Back office
  • MYOB Accounts
  • Building supplier relationships
  • Customer enquiries by email and phone
  • Stock Control
  • Employing staff
  • Budgeting and setting KPI’s
  • Accounts Payable/Receivable
  • Staff Payroll
  • GST
  • Workplace Health and Safety
  • Customer Complaints – Complaint to Resolution
  • Customer Service
  • Coffee/Tea Making
  • Hygiene and cleanliness of premises
  • Food Preparation
  • Food Cooking
  • Food Safety Record Keeping

Education

Food Handling and Supervisors Certificate Level 2 - Food Services Management

Food And Safety
Melbourne, VIC
03.2020

Certificate IV - Leadership and Management Skills

William Angliss
Melbourne, VIC
12.2016

Certificate III - Travel

Suzan Johnston Training Organisation
Melbourne, VIC
10.2015

Skills

  • Customer Service
  • Attention to Detail
  • Driven and Determined
  • Relationship Building
  • Work Planning and Prioritisation
  • Issue Resolution
  • Office Management (All rounder)
  • Written and Verbal Communication
  • Computer Skills
  • Time Management
  • Professional and mature
  • Deadline-oriented
  • Meticulous attention to detail
  • Customer and client relations
  • Strong Problem Solver

Certification

  • Full Victorian Drivers Licence, 28/04/2034, Current
  • Working with Children Check currently being renewed

References

  • Tracy Brodie, 0408 979 459
  • Danielle Thomas, 0422 355 433

Timeline

Business Owner – Canteen Inside a Freight Company

CJS Café @ K&S Freighters
03.2020 - 08.2024

Travel Consultant – Mobile Travel Agent

MTA Travel
10.2016 - Current

Business Owner

Wonderland Play Centre and Cafe
09.2008 - 06.2017

Food Handling and Supervisors Certificate Level 2 - Food Services Management

Food And Safety

Certificate IV - Leadership and Management Skills

William Angliss

Certificate III - Travel

Suzan Johnston Training Organisation

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Clare Johnstone