Clare Martin
Mountain Creek
Summary
I am a self-motivated employee with a positive and mature outlook, strong organisational and communication skills. Proficient in legislative compliance, staff training and service improvement with a strong commitment to supporting high quality health service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Mental Health Act Support Officer (AO3) – Mental Health Act Senior Support Officer (AO4)
Queensland Health - Sunshine Coast Health
08.2016 - Current
- Provide a high standard of administrative support to the Mental Health Act Administration Office
- Organising, coordinating and scheduling appointments and various meetings
- Ensuring that all legislative requirements of the Mental Health Act are met
- Work with a high grade of autonomy using initiative and judgement to resolve immediate problems and make decisions in the absence of the delegate
- Assist in the quality management, maintenance and inputting of legislative data contained in the Consumer Integrated Mental Health Application (CIMHA)
- Liaising between relevant staff to ensure all paperwork is accurate and compliant
- Coordinate the efficient functioning of all meetings including preparation, coordination and distribution of briefs, agendas and information for meetings, conferences and committees
- Arranging venues, equipment, teleconferencing and taking minutes during meetings also making sure actions arising from meetings are actioned and researching and collating information, correspondence and material necessary
- Compiling data and information from various applications for monthly reports
- Assist in the co-ordination of the local Mental Health Review Tribunal hearings in accordance with statutory time frames
- Provide support in co-ordinating the Assessment and Risk Management Committee (ARMC) meetings, including taking comprehensive minutes, creating invites and setting up Microsoft Teams meetings
- Develop and review systems and processes
- Assist with the operation and administrative support of MHA training and education to staff
- Working autonomously in order to meet deadlines and establish work priorities
- Problem solving and identifying improvements and recommendations to existing practises
- Maintaining confidentiality and utilising tact and discretion
- Communicate with the Queensland Police Service, Queensland Ambulance Service, Magistrates Courts, Legal representatives, general practitioners and the Office of the Chief Psychiatrist
- Ability to communicate effectively with team in order to achieve work goals
- Ensure the efficient operation of daily activities through diary and email management
- Ensuring a high quality administration support to the team
- Prepare appropriate replies to routine correspondence for consideration and / or dispatch ensuring a high presentation quality and consistent with Health Services’ requirements.
- Assist in the administrative process for appointment, renewal, transfer and cessation of authorised mental health practitioners and authorised doctors
- Filing / Archiving
- Developing PowerPoints and other documents to help clinical staff understand their responsibility under the MHA
- Train new staff and ensure they are competent in all work areas
- Participate in the process of continuous improvement and support the development of a consumer-focused organisational culture.
- Manage workload appropriately; prioritising tasks, ensuring work is completed within designated timeframes and in the absence of supervision
- Delivering service to customers and demonstrating understanding, empathy, patience and a positive service focus
- Participate in an employment equity, anti-discrimination, workplace health and safety and ethical behaviour environment
- Fulfil the responsibilities of my role in accordance with Queensland Public Service Values
- Primary contact for all incoming and outgoing communication
- Answering routine queries and prioritising calls, re-directing when necessary
Sales Advisor
Youi
05.2016 - 08.2016
- Ensuring that all client calls and dealings have a quality and compliance focus
- To make certain correct application of the sales process is in order
- Building rapport with clients
- Developing relationships between fellow team members and managers
Office Administrator/Receptionist
Commerce Building Services
03.2016 - 05.2016
- Developed a close rapport with suppliers and manufacturers through daily/weekly contact
- Responsible for all bookings
- Handled all incoming calls and directed to appropriate departments/forwarded messages
- Managed all bookings and updated diary as required
- Created and invoiced workshop job cards
- Processed payment via EFT, cash or cheque
- Ordered parts and stock as required
- Accounted for all incoming invoices
- Emailed with suppliers, manufacturers and clients
- Updated client database as required
- Daily mail collection
- Maintained office stationary, tea and coffee supplies, cleaning and workshop chemicals
- Assisted the service manager, sales and workshop teams with enquiries and requests
- Maintained a clean and tidy office space
Warehouseman/Office Administrator
Bechtel
10.2013 - 11.2015
- Participated in occupational health and safety procedures daily
- Planning and drafting work documents
- Consolidating manifest documentation and shipping notices
- Organise freight being sent
- Monitored stock levels
- Operated forklifts
- Creating and updating complex spreadsheets daily
- Generating requisitions and relaying the information to documents and spreadsheets
- Communicating and working with site managers
- Identifying customer needs
- Use inventory systems to organise and control stock levels
- Receive and store stock
- Maintain a clean and safe working environment
- Delivered service to customers
- Created different documents using different systems
- Prepare and complete orders
- Complete log books for different vehicles
- Communicate and cooperate with supervisors and co-workers
Office Administrator/Receptionist
KINNECT
04.2013 - 10.2013
- Managing appointments for Gladstone, Rockhampton, Mackay and Emerald
- Receiving and forwarding phone calls
- Monitored stock levels
- Effectively working in a multi-disciplinary team
- Organize own work schedule
- Scheduling other team members appointments/meetings
- Updating the therapists calendars
- Attending to client queries
- Reconciling of daily sales
- Updating excel, outlook and access database
- Correspondence
- Creating complex spreadsheets
- Filing / Archiving
- Creating word documents
- Staff communication via phone, fax, email
- Handling pre-employment bookings and assessments
- Booking relevant appointments
- Dealing with Work Cover claims
- Ordering clinic equipment
- Interviewing new team members
- Drug and Alcohol Screening of pre-employment applicants
- Packing and Reporting DNA’s to pathology
- Drug and Alcohol Screening on-site
- Handled all claims and bookings for the EPC scheme
Bar Attendant/Waitress
The Central Hotel
11.2010 - 02.2013
- Supervising other bar attendants
- Customer Service
- Payouts and cheques
- Counting tills
- Interviewing new team members
- Training new bar attendants
- Mixing and serving drinks
- Stock control
- Maintaining a clean and hygienic bar
- Waitressing
Shop Assistant
Rise the Bakehouse
07.2008 - 11.2010
- Customer Service
- Preparing float
- Organizing bakers work area
- Cleaning baker’s area and serving area
- Making coffees
- Preparing and serving food
Skills
- Well-developed skills in Microsoft Office Suite
- Excellent interpersonal and communication skills
- Sound knowledge of medical terminology
- Maintain appropriate levels of confidentiality of clinical information
- Experienced in administrative duties and use of office equipment
- Excellent customers service relations
- Fast and accurate keyboard skills
- Knowledge and skills in Work Health and Safety processes
- Good understanding in spreadsheet software
- Ability to prioritise and achieve targets
- Able to identify customer needs
- Hold practical approach to problem solving
Certification
- Certificate in Project Management – Applied Project Management – 2020
- Certificate of Achievement (Mental Health Act 2016) – 2016
- Certificate of Accreditation (Mental Health First Aid Australia) – 2016
- Certificate of Achievement (Mental Health Act 2000) – 2016
- Responsible Service of Gaming (RSG) – 2015
- Responsible Service of Alcohol (RSA) – 2015
- White Card (Number: 1686942) – 2014
- Licence to Preform High Risk Work (Forklift) – 2014
- Drug and Alcohol Screening accredited – 2012
- Queensland Certificate of Education – 2011
Timeline
Mental Health Act Support Officer (AO3) – Mental Health Act Senior Support Officer (AO4)
Queensland Health - Sunshine Coast Health
08.2016 - Current
Sales Advisor
Youi
05.2016 - 08.2016
Office Administrator/Receptionist
Commerce Building Services
03.2016 - 05.2016
Warehouseman/Office Administrator
Bechtel
10.2013 - 11.2015
Office Administrator/Receptionist
KINNECT
04.2013 - 10.2013
Bar Attendant/Waitress
The Central Hotel
11.2010 - 02.2013
Shop Assistant
Rise the Bakehouse
07.2008 - 11.2010
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