A long working history working within the health and transport industries. A strong understanding of medical system, terminology and care
Able to communicate effectively with people from various socio-economic and cultural backgrounds, maintaining positive regard.
Proficient customer service agent with superior work ethic and expertise in working to resolve customer problems. Excellent conflict mediator
Dedicated Customer Service professional with knowledge of service delivery in both health and transport sectors. Proven multitasking abilities.
Excellent computer skills and able to quickly learn and adapt to new systems/programs.
Work History
Customer Service Agent
13cabs
Oakleigh, VIC
02.2013 - Current
Received and recorded client bookings, resolved enquires regarding status of bookings
Provided primary customer support to internal and external customers and account holders
Maintained accurate and current account/booking data records
Provided information and advice re appropriate services for potential clients
Adapted to new applications and maintained knowledge of current technologies
Resolved multiple customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to line managers
Maternal and Child Health Nurse
The QEC
Noble Park, VIC
02.1998 - 01.2013
Lead a team of nurses and child care workers in the care and assistance of families of young children experiencing parenting difficulties, providing education and support of appropriate positive parenting techniques
Observed and recorded Parenting practices and provided assessment of parenting to Child Protection, including written report of assessment and parental response to skills development for use as evidence in Children's Court proceedings.
Applied nursing expertise to meet needs of clients from a diverse range of backgrounds in challenging environment and situations
Education
Graduate Diploma of Advanced Nursing -
La Trobe University
Melbourne, VIC
12.1995
Bachelor of Nursing - Nursing
La Trobe University
Melbourne, VIC
12.1994
Skills
Knowledge of and experience working in the health care system
