Clare Melissa Hackman

Responsible for talent acquisition of Support Centre teams including Marketing, Merchandiser, Digital, Omni-Channel, Legal, Finance, and People & Culture business areas. Outside of BAU, some key achievements include:

• Designed and delivered the 2025 Graduate Recruitment Campaign for Marketing and Merchandise graduates, including coordinating and facilitating an onsite Assessment Centre and online cognitive testing.
• Created a training program for new people leaders on Inclusive Hiring; facilitating this to the pilot group as part of the Emerging Leaders program. Now an established training program running quarterly to capture all new people leaders.
• Designed and developed an Inclusive Hiring policy as part of our Diversity, Inclusion & Belonging strategy.
• Lead the Diversity of Thought stream of our DI&B Allyship at David Jones; championing diversity, inclusion and belonging throughout the recruitment journey for all applicants.
• Played a lead role in the implementation of recruitment screening technology platform: Sapia AI, helping to mitigate unconscious bias and create an inclusive application process, enhancing the candidate experience for volume recruitment roles at support centre, also used for the Graduate recruitment campaign.
• Contributed to the Inclusive Recruitment Review, including DI&B Data Collection, reviewing and updating policies and processes, imagery and language throughout the recruitment journey at David Jones, also introducing feedback surveys to cover all touch points throughout the recruitment cycle.
• Recruited and onboarded the business’s first dedicated Technology recruiter.
• Managed the induction and training of new team members, as well as the development of direct reports.
• Supported the Merchandise Leadership team with a redeployment exercise for impacted team members.
• Represented David Jones at the International Women's Day lunch hosted by Australian Retail Association (ARA), as well as attending ARA’s Retail Awards with our Chief People Officer, where David Jones was nominated for DE&I Excellence.

Overseeing the talent cycle end-to-end and managing 80+ Melbourne-based legal professionals, from Paralegals through to General Counsel/Co-Secretaries across multiple areas of Law. My responsibilities included:

• Talent attraction and retention including employment contracts, interview scheduling, conducting references and all required employment checks.
• Delivering ongoing training and development to legal staff; technical, behavioural, DE&I-related and HRIS-related software.
• Providing advice to employees on policies, procedures and legislation such as Fair Work and Superannuation changes.
• Management of workplace relations issues relating to LOD’s Victoria-based legal staff.
• Working with the global teams as a regional ATS Lead on continuous user experience improvements and operational efficiencies.
• Communicating and facilitating system changes/upgrades as nominated Eploy (ATS) Champ for Victoria.

• Responsible for managing the professional services recruitment team, comprising of 1,200+ professional staff in the areas of Buildings and Property Division, Monash Connect (customer services), eSolutions (IT), HR, Office of the General Counsel (Legal), Marketing, Admissions, Communications (UMAC), and Student Services.
• Managing a team of 3 direct reports responsible for driving the delivery of end-to-end recruitment processes and operational efficiencies, collectively managing 100+ roles ongoing.
• Introduced an account management model, aligning Recruitment and HR Business Partners with portfolios to optimise recruitment operations and workforce planning needs.
• Facilitated the first internally-run ‘Staff Selection’ recruitment training program, delivered to 9 senior legal professionals within the Office of the General Counsel (OGC).
• Managed the recruitment of the OGC restructure, filling 13 newly created positions including Directors, Senior Managers and Paralegals.
• Presented a business case to C-suite Executives for the approval of the University’s first ever Talent Acquisition role, dedicated to the Technology function, eSolutions.
• Initiated the development of broader PSA for specialist areas within Digital Transformation such as UX / UI, SaaS and Application Security.
• Nominated HR representative to participate in the annual ISO27001 surveillance audit 2021.
• Nominated HR representative to support the Monash University application for the Defence Industry Security Program.

Promoted from Senior Consultant to Team Manager (Merchandise Division) in January 2019 and then promoted to lead the Melbourne branch of JIVARO in March 2020; managing a team of 5 direct reports, responsible for budgeting, forecasting, team training and development, hiring and onboarding new team members
In this 360-recruitment model, there was the additional element of account management and quantifiable business development objectives. Key achievements included:

• Exceeding account growth targets by +202% in FY20 and +149% in FY19.
• Exceeding annual revenue targets by achieving +35% in FY18, +20% in FY19 and +2% in FY20.
• Managing between 2-5 direct reports to consistently achieve their personal revenue targets and team budgets.
• Generating $100K+ in new business development across numerous new accounts in 2019-2020.

Transferred from the UK business to Australia to join the Retail team in Sydney, reporting to the Regional Director, NSW.
Held accountable for achieving monthly revenue targets, regularly achieving $30K in personal billings per month. Key achievements:

• Rebuilding the Retail team and establishing a strong presence in a saturated Sydney recruitment market.
• Introduced PSL agreements with retailers previously averse to working with the business, including the generation of $60K in revenue in H1 with Fantastic Furniture.
• Planned and hosted a Retail Networking Event in collaboration with Brooks Brothers in July 2017 which led to forming new business relationships with Burberry and WH Smith.
• Introduced and referred Logistics roles with IKEA, leading to the supply chain team generating over $40K in revenue.
• Recruited and trained an Associate Consultant, promoting them to an established Consultant within 3-months.

• Recruited for Merchandise Planning and Supply Chain across the Southern Home Counties UK and mainland Europe.
• On a trajectory to achieve £220K in billings for 2016/2017, to achieve official management title Managing Consultant.
• Nominated by Senior Directors for a position within the ‘Future Leaders of Michael Page’ program, led by senior executives as well as company CEO, Steve Ingham.
• Promoted from Consultant to Senior Consultant in May 2016, billing £105K within a 6-month period.
• Top-biller across 12 fully operational consultants for the Retail & Fashion South division between January-July 2016.
• Received Top Biller accolades for the months of November 2014 and June 2015 across all disciplines in Weybridge for Consultant under 12 months; Top Biller for the months of December 2015 and June 2016 for Consultant over 12-months.
• Maintained an overall fill-rate of all live vacancies above 88%.