Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clare O'Brien

Brisbane,QLD

Summary

Passionate, skilled and proactive manager ready to take on the next step in my Lone Pine career. I possess 24 years in the customer service industry, 17 years in management roles. I have gained a multitude of experience and knowledge which has made the high-performing, result driven and successful leader I am today. Experience stepping into roles and quickly making positive changes to drive company success. Job satisfaction for me is working with a happy, productive and collaborative team who love what they do. I am flexible, adaptable, and able to remain calm under pressure to think on my feet with shifting priorities in an ever-changing environment. This is possible through effective performance analysis, management and operational excellence, which I provide with ease and efficiency.

Overview

23
23
years of professional experience

Work History

Assistant Retail Manager

Lone Pine Koala Sanctuary
12.2023 - Current
  • Assist the Retail Manager in operations, team management and customer experience within the retail department through a motivated and energetic approach to work.
  • Forecast, review and maximise sales through streamlined communication and collaboration with vendors, departments within the sanctuary and the retail team.
  • Train, coach and mentor the team to achieve and exceed their goals. Using clear direction, encouragement and feedback to ensure excellence in customer service.
  • High level of initiative coupled with the ability to identify, prioritise, and manage multiple tasks and accomplish objectives in a fast paced workplace.
  • Possess a can do attitude and promote a positive culture and behaviour of the team through our CATER core values.
  • Policy and Procedure adherence by updating, communicating and supporting the team with regular SOP training.


Aged CareGiver

Home Instead
08.2023 - Current
  • Provide compassionate home care and support individuals to live independently at home.
  • Assist our clients with personal care, light household duties, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.
  • Provide companionship for elderly clients by building relationships, engaging in conversation, showing empathy and enthusiasm.
  • Observe clients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Promptly journal every visit to provide necessary feedback to the client Care Managers.
  • Attend training sessions and meetings to keep up to date on company expectations and new learnings.

Regional Sales Manager

Fone King
10.2022 - 08.2023
  • Managed up to 13 stores across QLD and NSW. Recruited, trained, coached, mentored, and evaluated a team of managers, technicians and sales staff.
  • Oversaw roster planning and execution to ensure strategic structure and sales growth
  • Communicated daily with store managers and warehouses to provide efficiency and excellence in service and delivery.
  • Conducted regular market research to identify customer needs and preferences. Partnered closely with marketing team to ensure successful execution of promotional campaigns to increase sales.
  • Monitored competitor activities and analyzed pricing trends in the region resulting in a company wide reset.
  • Collaborated with product development team to create more suitable on trend products tailored to social markets.
  • Promptly resolved customer issues/complaints escalated from store managers.

Store Manager (FTC)

Sephora
08.2021 - 04.2022
  • Manage 5 department managers and a team of 30 staff. Schedule 20+ brand rep visits / trainings in store and off site.
  • Manage staff scheduling and payroll to optimize performance while keeping to budget. Limit financial discrepancies, accurately controlling monthly operations budget while delivering positive results.
  • Performance and wellbeing management in a challenging and unpredictable environment. Weekly check ins and appraisals.
  • Demonstrate company core values in management and leadership, working with respect, honesty, integrity, inclusion and safety of others. Grievance handling with care and compassion.
  • Omni channel and multi brand communication. Collaborate with brands to formulate strategic planning to enhance profitability and sustainability.
  • Operational excellence front and back of house inc. offsite warehouse. Executing deadlines and problem solving while multi-tasking.
  • Attend weekly conference calls to ensure company standard, policy and audit procedure upkeep. Sharing best practice to align the company vision.
  • Create and deliver daily schedule assignments and product training to staff members through motivational communications.

Store Manager

Swarovski
09.2007 - 04.2021
  • Oversee all operations in a competitive environment
  • Boutique Sales turnover annually & KPI target achievement resulting in top performing store awards.
  • Consumer retention through consistent high standards of service to increase brand awareness. Consumer privacy and contract upkeep.
  • Strong, clear and timely communication through all channels.
  • Recruit and instill a strong, happy, motivated and skilled team through performance management.
  • Lead by example, team playing, coaching and mentoring to ensure excellence in consumer and company expectations. Nominated by Senior management to attend, assist and deliver new store openings within deadline. Operational, product and service standard training delivered effectively.
  • Effective and efficient execution in the quality of tasks, promotions or VIP events with success and goal achievement.
  • While managing 2 stores ensuring concession host store policy and procedure training. Creating a collaborative proactive team to ensure operational excellence with the host.
  • Oversee inventory tracking, management and counts, maintaining accurate stock records.

VM Co-Ordinator, Senior Sales.

Next Ltd.
04.2001 - 09.2007
  • Promoted to Visual Merchandiser for Ireland. Maintain and dress store displays. Strategic development of VM specialists.
  • Timely communication with store managers and Head Office to meet and exceed deadline expectations.
  • Coordinate, train and follow up with in store teams to upkeep displays
  • Proactive to industry changes and execute efficiently to meet trending timelines.
  • Merit sales, department leader and senior sales (21C) were roles I undertook.
  • Led teams of 30+ through sale, promotion and high traffic trade.
  • Organize and perform operational weekly meetings for all 4 departments to comply with audit deadlines.
  • Solved customer challenges by offering relevant products and services according to needs and requirements.

Education

Associate of Arts - Irish (Old And New)

Trinity College

Skills

  • Strategic planning for growth
  • Passion for excellence in service standards
  • Sales and commercial acumen
  • Compassionate and empathetic communicator
  • Excellent and effective collaborator
  • Problem solving and troubleshooting with positive outcomes
  • Skilled multi-tasker
  • Performance and behavioural management
  • Operational excellence
  • Policy and Procedure upkeep and adherence
  • Grievance and people management
  • Time management perfection

Timeline

Assistant Retail Manager

Lone Pine Koala Sanctuary
12.2023 - Current

Aged CareGiver

Home Instead
08.2023 - Current

Regional Sales Manager

Fone King
10.2022 - 08.2023

Store Manager (FTC)

Sephora
08.2021 - 04.2022

Store Manager

Swarovski
09.2007 - 04.2021

VM Co-Ordinator, Senior Sales.

Next Ltd.
04.2001 - 09.2007

Associate of Arts - Irish (Old And New)

Trinity College

Similar Profiles

CREATE PROFILE
Clare O'Brien