Clare Rachiele
Gold Coast,QLD
Summary
Dedicated and accomplished interior designer with a proven track record of over a decade in the dynamic and ever-evolving construction and design industry. Adept at translating client visions into functional and aesthetically pleasing spaces. I bring a wealth of expertise in creating spaces that enhance both form and function. My comprehensive background includes a deep understanding of construction processes, space planning, and project management.
Overview
13
13
years of professional experience
Work History
Studio M Team Leader
Metricon Homes
06.2019 - Current
- Contribute ideas that improve customer service, efficiency, effectiveness, productivity, sales and profitability of the business, including for customer consultations
- Identified opportunities to improve operational efficiency, eliminate re-work and remove redundant tasks
- Demonstrate honest, open communication and a willingness for competency growth and respect for company policies.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built open and professional relationships with (up to 30) team members to achieve quick resolutions for various issues.
- Conducted & scheduled regular training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviour and standards.
- Held weekly team meetings to inform team members on company news and updates.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Devised and implemented processes and procedures to streamline operations.
Interior Designer
Metricon Homes
04.2018 - 06.2019
- Consulted with Clients through designed floor plans, and elevations for review and presentation.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Created accurate and detailed colour selection documentation and variations
- Determined personalised needs, tastes and design preferences through thorough client consultations.
- Specified appropriate products and materials to meet project objectives and design scheme.
- Communicated product information, installation methods and product upgrade options.
- Researched and stayed current on industry trends to incorporate new products into designs.
- Collaborated with site managers and suppliers for smooth execution of design plans.
- Illustrated visual concepts during client presentations through detailed plans and sketches.
Drafting Administrator
Metricon Homes
03.2017 - 03.2018
- Prioritised ordering and thorough checking and processing of engineering designs.
- Actioned small amendments as required to plans through Variations including Engineering and Building Approval requirements.
- Processed external contractor workflows efficiently.
- Assisted in the workflow and management of customer files.
- Worked closely with Manager and Team Leader to best assist team to achieve current workflow, targets and timeframes.
- Accurate working drawing experience.
Customer Relationship Advisor
Metricon Homes
12.2014 - 03.2017
- Delivered exceptional customer service and prompt responses by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Supported and guided clients through the pre-site stages, content and purpose of documents for their build.
- Provided weekly phone contact to relay information and exciting updates on the progress of their build with a base of 70-80 customers at any given time.
- Assisted with obtaining documents to support their Building Approval including variations and council forms.
- Actively listened to customers, handled concerns courteously and professionally.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Interpreted contracts and communicated terms and conditions.
- Worked cross-functionally with various members of estimating, drafting and design teams.
Accounts & Manufacturing
Comfort Plus Cushions
07.2014 - 12.2014
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Accounts payable & receivable for daily, weekly & monthly subcontractors, suppliers & clients, reconciliations, statements.
- Created and maintained rewarding working relationships
- Cut out & picked stock, over locking, filling product, labeling, weighing, quality check throughout production & pack for dispatch.
Administrator & Custom Furniture Design Manager
Boyd Blue & White Furniture Design
01.2013 - 06.2014
- Created and managed project plans, timelines and budgets.
- Generated accurate custom quotes and costing's.
- Provided product, service and delivery information.
- Optimised customer experience by delivering superior services and effectively troubleshooting issues.
- Kept a running stocktake record for all showrooms and consignment pieces.
- Quality assurance.
- Provided weekly reports to all sales and operations staff.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Construction Administrator & Accounts Payable/Receivable
Pivotal Homes Pty Ltd
05.2011 - 02.2013
- Assisted construction manager with all documentation & processes required from pre construction through to practical completion.
- Identified and resolved construction issues promptly to prevent delays.
- Monitored construction sites for compliance with safety regulations and adherence to standards.
- Handover procedures, organizing practical completion inspections, maintaining construction progress updates.
Personal Assistant to Managing Director
First National Commercial
01.2011 - 04.2011
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
Education
Certificate IV - Building And Construction (Building)
HIA
Varsity Lakes, QLD12.2020
Diploma - Commercial Arts (Interior Decoration & Design)
Commercial Arts Training College
Brisbane, QLD01.2011
Higher School Certificate -
McAuley Catholic College
Clarenza, NSW2007
Key Skills & Attributes
- Dedicated, professional & polite
- Easily build rapport
- Highly organised and pay attention to detail
- Independent, motivated and quick at hand
- Extensive experience managing and driving change and efficiencies within a customer contact environment
- Substantial experience in the building industry (volume builds)
- Proven experience managing people within a fast pace, time critical environment
- Solid foundation and working knowledge of Sales and workflow processes, building, variation and developer estate regulations, interpreting architectural plans, standard and display options and contract administration
- Ability to meet clients needs effectively and efficiently
- Excellent communication & interpersonal skills (verbal & written). Very approachable
- Regarded for my emphasis on professional integrity and ethics
- Proactive approach to problem solving
- Handle enquiries in a prompt warm & friendly way always displaying professionalism
- Strong time management skills with the ability to prioritize a number of tasks while remaining flexible and planning ahead
- Energy & enthusiasm to meet demands & working hours required in challenging environments
- Ability to identify & streamline processes to optimize production & ensure processes are carried out accurately & efficiently
Additional Information
- Clickhome
- BusinessCraft
- MRS
- SQS
- AutoCAD and ArchiCAD competent
- Databuild
- Advanced knowledge of Microsoft Office Suite
References
Angela Thompson
Metricon Homes QLD
209 Robina Town Centre Drive, Robina QLD 4226
Mobile | 0407 353 814
Happy to provide further Referee's upon request
Timeline
Studio M Team Leader
Metricon Homes
06.2019 - Current
Interior Designer
Metricon Homes
04.2018 - 06.2019
Drafting Administrator
Metricon Homes
03.2017 - 03.2018
Customer Relationship Advisor
Metricon Homes
12.2014 - 03.2017
Accounts & Manufacturing
Comfort Plus Cushions
07.2014 - 12.2014
Administrator & Custom Furniture Design Manager
Boyd Blue & White Furniture Design
01.2013 - 06.2014
Construction Administrator & Accounts Payable/Receivable
Pivotal Homes Pty Ltd
05.2011 - 02.2013
Personal Assistant to Managing Director
First National Commercial
01.2011 - 04.2011
Certificate IV - Building And Construction (Building)
HIA
Diploma - Commercial Arts (Interior Decoration & Design)
Commercial Arts Training College
Higher School Certificate -
McAuley Catholic College
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