Summary
Overview
Work History
Education
Skills
Recognition
Timeline
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Sydney

Summary

Program management professional with history of driving projects to successful completion. Known for fostering team collaboration and delivering results in dynamic environments.

Overview

17
17
years of professional experience

Work History

Lead Business Unit Program Manager

TPG Telecom: Enterprise, Government and Wholesale (EG&W)
01.2024 - Current
  • Leading the separation of the EG&W business unit as part of a company-wide organisational transformation.
  • Managing six workstreams, while engaging in cross-functional collaboration with other business units.
  • Overseeing core program management functions including project plans, RAID management, stakeholder engagement, dependency management and governance support.
  • Frequent engagement with senior leadership to provide status updates, highlighting progress, key risks/issues, timelines and budget.
  • Guiding and supporting project managers and other team members, ensuring alignment between project goals and the overall program objective.

Mobility Program Manager

TPG Telecom
09.2022 - 12.2024
  • Manage the end-to-end execution of the Mobility product roadmap, overseeing cross functional teams and multiple workstreams to deliver projects that enhance the customer experience and strengthen TPG’s position as the provider of choice.
  • Actively engage with and manage key stakeholders, ensuring clear communication and alignment throughout the project lifecycle.
  • Driving core project functions, including project planning, RAID management, stakeholder engagement, dependency coordination, financial oversight and governance support.
  • Manage all aspects of the go-to market strategy for all mobility initiatives, ensuring seamless coordination from initial planning to execution.
  • Develop and manage project artefacts that guide the project from discovery and planning through to execution.
  • Successful projects include:
  • Product launches, including eSIM and Tech Fund.
  • Customer and employee experience projects such as mobile plan refreshes, self-service improvement and process automation projects.

Transformation Delivery Manager

Optus
06.2021 - 09.2022
  • Led the execution of the digital and operational transformation roadmap by managing multiple workstreams and cross-functional teams to deliver strategic change across core business units.
  • Successful projects include:
  • Introduction of a brand-new digital interface in retail stores to improve customer engagement and enhance customer experience.
  • Improved the Bereavement Care experience for customers through collaboration with NSW Government’s Australian Death Notification Services (ADNS), leading the redesign of internal processes and systems to streamline support.

Business Program Manager

Optus
12.2017 - 06.2021
  • Own the execution of the product roadmap for the Frontline Capability while managing cross-functional teams and multiple workstreams to ensure coordinated delivery of strategic initiatives.
  • Successful projects include:
  • A new Quality Standards and governance framework.
  • Designing a new Induction program for sales
  • Introduced new Leader & Customer Best Practice Tools for Frontline People Managers to strengthen the Channel Excellence program.
  • Brand-new Tableau Capability Dashboard highlighting various aspects such as productivity levels, engagement rates, compliance measures, and quality metrics, interconnected with channel performance results.

Program Manager

Westpac
08.2015 - 11.2017
  • Led multiple projects to enhance self-service capabilities and drive the delivery of the product roadmap for Westpac Banking smartphone and tablet apps.
  • Delivered personalised loan options in real time to Westpac customers based on their financial profile, enhancing their digital experience.
  • Implemented a modernised digital home loan application process for St George customers.

Digital Project Manager

Optus
07.2013 - 08.2015
  • Managed multiple initiatives to improve self-service functionality and drive product roadmap for smartphone and tablet apps.

Digital Product/Project Manager

Telstra
06.2008 - 06.2013
  • Led multiple projects to enhance customer experience and self-service, driving the delivery of the product roadmap for BigPond Sport's specialised sport suite of products

Education

Project Management

PM-Partners
10.2014

Skills

  • Strong leadership in managing cross-functional teams and multiple workstreams
  • Self-motivated and decisive, with a pragmatic mindset focused on problem solving and decision making
  • Expert in stakeholder alignment
  • Effective communicator in diverse formats
  • Skilled in Waterfall and Agile frameworks
  • Strong skills in project planning and resource allocation
  • Skilled in overseeing complex budgets for large-scale projects
  • Adaptability in fast-paced settings

Recognition

Recognition from Optus' CEO for the Bereavement Care Program. Recognised for enhancing the Bereavement Care experience for customesr by streamlining and strengthening processes, making it easier for customers to interact with Optus.

Timeline

Lead Business Unit Program Manager

TPG Telecom: Enterprise, Government and Wholesale (EG&W)
01.2024 - Current

Mobility Program Manager

TPG Telecom
09.2022 - 12.2024

Transformation Delivery Manager

Optus
06.2021 - 09.2022

Business Program Manager

Optus
12.2017 - 06.2021

Program Manager

Westpac
08.2015 - 11.2017

Digital Project Manager

Optus
07.2013 - 08.2015

Digital Product/Project Manager

Telstra
06.2008 - 06.2013

Project Management

PM-Partners

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