Clarise Brigante
Robinvale ,VIC
Summary
Highly motivated Customer Service Representative with experience in delivering service excellence. Skilled in conflict resolution and problem-solving, resulting in a high customer satisfaction rate. Proven ability to multitask in fast-paced environments while maintaining accuracy and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Board Secretary / CEO Executive Assistant
Robinvale District Health Services
Robinvale, VIC
11.2023 - 03.2025
- Coordinated logistics related to travel arrangements for members of the Board when necessary.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Responded promptly to inquiries from directors concerning their duties or responsibilities.
- Developed agendas for board meetings in consultation with the chairperson.
- Prepared correspondence on behalf of the Board of Directors when requested by the Chairman, or CEO.
- Provided administrative support to the Board of Directors, Executive Directors, and CEO.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Recorded detailed minutes of board meetings.
- Coordinated multiple schedules using online calendaring system.
- Protected confidential and sensitive information discussed at meetings.
Administration Officer
Robinvale Resource Centre / Swan Hill Rural City Council
Robinvale , VIC
04.2022 - 11.2023
- Assisted clients from different backgrounds.
- I developed a loyal customer base that preferred to be served exclusively by me.
- Generated and sent customer invoices.
- Updated and successfully cleared a high volume of files daily, with reliable accuracy.
- Developed and strengthened client relationships by delivering knowledgeable support.
- Achieved timeline and quality targets when organizing large volume of records.
- Provide a receptionist service for all telephone and counter inquiries at the Robinvale Resource Centre.
- Assist in the allocation of available resources and office accommodation space for users at the Robinvale Resource Centre.
- Arrange appointments and bookings for clients.
- Receive, distribute, and forward documentation to the operation of the Swan Hill Rural City Council.
Personal Banker
ANZ Australia
Robinvale , VIC
10.2021 - 04.2022
- Built a strong rapport with new and existing clients to better serve their financial needs and promote branch loyalty.
- Followed operational standards, promoting security, risk management, and compliance.
- Maintained a position of trust and responsibility by keeping customer business confidential.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Responded promptly to customer queries and complaints to find solutions and diffuse tension.
- Maintained customer data confidentiality while inputting information into the system.
- Identified transaction errors for unbalanced debits and credits.
Cashier
Richies IGA
Robinvale , VIC
12.2018 - 10.2019
- Accepted cash and credit card payments, issued receipts, and provided change.
- Preserved the appearance of the store by arranging and replenishing displays and merchandise racks.
- Maintained work area and kept cash drawer organized.
- Performed other duties as assigned by management.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Completed Year 12 -
Robinvale College
Robinvale 11.2019
Skills
- Computer Literate
- Customer Satisfaction
- Rapport building
- Organizational skills
- Friendly demeanor
- Accounts Payable and Receivable
- Reporting Skills
- Recordkeeping and File Management
- Verbal and Written Communication
- Financial Oversight
- Team Building and Leadership
- Problem-Solving
- Decision Making
- Events Coordination
- Customer Service
- Personable and Approachable
Certification
- Certificate III in Business
References
Peter Hughes Ph: 0431 725 903
Susan Smythe Ph: 0436 007 996
Ro Enever Ph: 0408 469 236
Timeline
Board Secretary / CEO Executive Assistant
Robinvale District Health Services
11.2023 - 03.2025
Administration Officer
Robinvale Resource Centre / Swan Hill Rural City Council
04.2022 - 11.2023
Personal Banker
ANZ Australia
10.2021 - 04.2022
Cashier
Richies IGA
12.2018 - 10.2019
Completed Year 12 -
Robinvale College
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