Summary
Overview
Work History
Skills
Timeline
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Clarissa Benjamin

Mordialloc,VIC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Working effectively unsupervised and a team player.




REFERENCES AVAILABLE UPON REQUEST

Overview

9
9
years of professional experience

Work History

Visual Merchandiser

Cotton On Group
02.2021 - Current
  • Adapting VM directives to reflect each local market, within VM framework
  • Review in-store experience, provide feedback and make commercial decisions with retail partners/stakeholders
  • Creating CAD documents for monthly trial full price and outlet stores
  • Working collaborative with VM/retail partners on building monthly floorplans on seasonal changes with difficult architectures and meet brand direction
  • Analysed sales data and customer feedback to develop creative solutions to improve customer experience.
  • I know my motivators and development needs to drive my wellness , engagement and performance
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Elevating our flagship store presentation to deliver for whats best for customer experience
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.

Chadstone and Melbourne Central Department Manager

Cotton On Group
02.2018 - 02.2021
  • Focusing on brand direction across VM, trade actions, inventory processes and presentation
  • Excellent customer service
  • Leadership walk throughs to review business results and communicate new and ongoing priorities.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Balanced workloads to meet targets without overtaxing employees.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.

Store Manager

Cotton On Group
01.2015 - 02.2019
  • Excellent Customer Service and communicational skills
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.

Skills

  • Very strong people and leadership skills
  • Natural problem solver
  • Thrives working in a collaborative team environment
  • Solution focused
  • Ability to identify customer/business growth
  • Attention to detail
  • Excellent organisational skills
  • Interpersonal skills

Timeline

Visual Merchandiser

Cotton On Group
02.2021 - Current

Chadstone and Melbourne Central Department Manager

Cotton On Group
02.2018 - 02.2021

Store Manager

Cotton On Group
01.2015 - 02.2019

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Clarissa Benjamin