Summary
Overview
Work History
Education
Skills
References
Availability
Personal Information
Languages
Timeline
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Clarissa Calvin

Clarissa Calvin

Sydney,NSW

Summary

Dynamic individual with hands-on experience from Hospitality industry to Retail and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Furla
07.2023 - 07.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and provided outstanding customer service.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Recommended complementary purchases to customers, increasing revenue.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled billing and payment issues by following guidelines and resolving disputes.

Asst Lounge Supervisor

Blu Bar on level 36 Shangri-La Sydney
01.2022 - 01.2023
  • Overseeing Operations: Assist in managing the day-to-day operations of the lounge bar
  • This includes ensuring smooth running of the bar, coordinating with the bar staff, and addressing any issues that arise during the shift
  • Customer Service: Provide excellent customer service by greeting and assisting guests, taking orders, and resolving customer concerns or complaints
  • Assist in creating a welcoming and enjoyable atmosphere for patrons
  • Staff Training and Supervision: Support the training and development of bar staff
  • Assist in training new employees on bar procedures, customer service standards, and safety protocols
  • Provide guidance and supervision to ensure staff members adhere to the lounge bar's policies and procedures
  • Inventory Management: Assist in managing inventory by monitoring stock levels, placing orders for supplies, and ensuring proper storage and rotation of beverages and ingredients
  • Help in conducting regular inventory checks and reconcile any discrepancies

All Rounder

JRM Hospitality (Saint George)
07.2019 - 03.2020
  • Making coffee helping the barista during line on takeaway
  • Customer service skill ( remember regular customer order )
  • Making a cocktail and in-charge in bar during lunch and late afternoon shift
  • Serving alcohol such as wine, beer, cocktails, mocktails
  • Carry 3 plates as a food runner during evening shift
  • Able to work in a team during big function or large group bookings
  • Stocking bar stuff such as beers, wine, spirits
  • Pouring drink ( wine, sparkling, beer )
  • Changing menu from breakfast, lunch and dinner
  • Doing opening and closing and also make sure coffee machine and bar are ready to open and also clean when the store closed
  • Polishing cutlery and glasses

Education

Graduate Diploma - Project Management

Sydney Global College
Sydney, NSW
10-2024

Advanced Diploma - Program Management

Sydney Global College
Sydney, NSW
10-2026

Skills

  • Creative spirit
  • Reliable and professional
  • Organized
  • Time management
  • Team Player
  • Fast Learner
  • Multi-tasking
  • Motivated
  • Goal oriented
  • Team collaboration
  • Product knowledge
  • Customer support
  • Complaint handling
  • POS system operation

References

References available upon request.

Availability

Wednesday, Thursday and Friday

Personal Information

  • Age: 26
  • Visa: Student Visa
  • Nationality: Indonesia

Languages

English
Full Professional
Indonesian
Native or Bilingual

Timeline

Retail Sales Associate

Furla
07.2023 - 07.2024

Asst Lounge Supervisor

Blu Bar on level 36 Shangri-La Sydney
01.2022 - 01.2023

All Rounder

JRM Hospitality (Saint George)
07.2019 - 03.2020

Graduate Diploma - Project Management

Sydney Global College

Advanced Diploma - Program Management

Sydney Global College

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Clarissa Calvin