Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

CLARISSA CHRISOSTOMOU

Belfield

Summary

A highly motivated and adaptable professional with strong multitasking, problem-solving, and organizational skills. Known for exceptional teamwork, attention to detail, and superior work ethic. Experienced in delivering outstanding customer service, quickly resolving complaints, and maintaining professionalism in high-stress situations. Eager to join an organization that supports skill development and mentorship, committed to providing top-quality service and fostering positive customer experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

JD Sports
05.2024 - Current
  • Respond promptly and effectively to customer inquires via phone, email, social media and live chat
  • Provide accurate information about products,services, and polices
  • Resolve customer complaints and issues efficiently aiming for first-contact resolution
  • Process orders, returns and exchanges including relevant communication with customers
  • Maintain detailed and accurate records of customer interactions and transactions
  • Collaborate with internal management team to address customer needs and improve service quality
  • Stay updated on product knowledge and promotions to assist customers effectively
  • Monitor customer feedback and report trends to your managers
  • Achieve individual and team performance goals and KPI's
  • Process returns and refunds, including contacting customers regarding returns, pack items and place items in dispatch zones as necessary
  • Follow company communication procedures, guidelines and policies
  • Perform any additional ad hoc tasks required by manager.
  • Developed strong customer relationships and loyalty through effective communication.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

Pick & Pack - Dispatch

White Fox Boutique
05.2023 - 05.2024
  • Exceeding daily KPIs of picking over 500 items per day.
  • Exceeding daily KPIs of packing over 1200 items per day.
  • Enhanced order accuracy by diligently picking and packing items according to customer specifications.
  • Ensured timely order fulfillment by efficiently locating and retrieving products in the warehouse.
  • Maintained a clean and organized workspace, promoting increased productivity and safety for all team members.
  • Collaborated with team members to meet daily goals and deadlines, contributing to overall operational success.
  • Increased customer satisfaction by ensuring all picked items were accurate, well-packaged, and undamaged before shipping.
  • Met or exceeded daily productivity targets consistently, contributing to the overall success of the company.
  • Demonstrated adaptability by quickly learning new systems and processes when required for operational efficiency.
  • Communicated effectively with supervisors regarding any encountered challenges or concerns during order fulfillment processes.

Retail Sales Team Member - Casual

Cotton On Group
05.2022 - 05.2023
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and provide a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Work under guidance and support of line manager, to achieve store KPIs.
  • Collaborated with team members to improve overall store performance.
  • Effectively assist management team with key operational responsibilities including inventory control.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintain store presentation standards through housekeeping and retail standards.
  • Followed company policies, rules, and procedures to promote company goals and always maintain WHS compliance.

Retail Sales Team Member- Casual

Peter's of Kensington
12.2021 - 05.2022

Retail Team Leader - Casual

Kmart
08.2020 - 12.2021

Crew Member

McDonald's
09.2019 - 05.2020

Education

Higher School Certificate (HSC) -

St Ursula's College
2021

Skills

  • Customer Service Experience
  • Organisational Skills & ability to multitask
  • Hand on Approach Problem-Solving
  • Time Management
  • Verbal & Written Communication
  • Teamwork & Collaboration
  • Attention to Detail
  • Strong Communication & Interpersonal Skills
  • Microsoft Outlook
  • Quality Control / WHS
  • Product Knowledge
  • Customer Relations
  • Retail store support

Certification

WHS General Construction Induction (White Card) SafeWork NSW, 2022


Working with Children Service NSW, 2022

Interests

Music Festivals   Fashion 

Animals               Fitness

Timeline

Customer Service Representative

JD Sports
05.2024 - Current

Pick & Pack - Dispatch

White Fox Boutique
05.2023 - 05.2024

Retail Sales Team Member - Casual

Cotton On Group
05.2022 - 05.2023

Retail Sales Team Member- Casual

Peter's of Kensington
12.2021 - 05.2022

Retail Team Leader - Casual

Kmart
08.2020 - 12.2021

Crew Member

McDonald's
09.2019 - 05.2020

Higher School Certificate (HSC) -

St Ursula's College

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CLARISSA CHRISOSTOMOU