Clarissa Dias Barreiras
Green Point,NSW
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Mortgage Brooker Assistant Trainee
Advocate Finance
04.2022 - 04.2024
- Assisted senior broker in the preparation and review of loan applications, gaining hands-on experience in the mortgage process.
- Collected, organized and analyse necessary documents to support loan submissions.
- Conducted preliminary reviews of applications to ensure all documentation was accurate and complete.
- Provided administrative support by filing, managing loan documents, and updating client information in the mortgage software system.
Front Office Concierge
Commonwealth Bank/JRM Hospitality
01.2015 - 01.2016
- Provided exceptional customer service to diverse CBA clientele and staff Members visiting the departments at the Head Office, fostering an atmosphere of inclusivity and respect.
- Registered visitors through the CRM security system via email, over the phone or face to face.
- Followed securities guidelines for registering and monitoring visitor access pass,.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Boardroom attendant
Commonwealth Bank /JRM Hospitality
01.2014 - 01.2015
- Collaborated with team members to improve overall service quality and guest experience for the key internal and external Commonwealth Bank Clients.
- Organized and set function and meeting rooms for the different types of meetings and events
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Boardroom attendant
Stedmans Hospitality
01.2012 - 01.2014
- Provided exceptional service in accordance with the appropriate etiquette and style for the different types of clients of the agency
- Organizing, setting up, serving up and packing up function and meeting rooms for the different types of meetings and events
- Working in a fast-paced environment helping and supporting my coworkers
- Delivered ethical work, excellence in customer service, resulting in becoming part of the permanent staff of some of the Agency top clients.
Sales Executive
Etoile Hotels Group
01.2007 - 01.2010
- Promoted Luxury Etoile hotels for the key agents in large corporations and key travel agencies.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Conducted key clients to a hotel site inspection followed by meeting with breakfast, lunch or dinner at the hotel restaurant.
- Attended weekly sales meetings discussing sales strategies to increase sales revenue and client’s database.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Sales Executive
HotelDO
01.2006 - 01.2007
- Managed a diverse portfolio of accounts to ensure consistent customer satisfaction and loyalty.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Dealt and solved client’s complaints communicating with the other departments.
- Reported weekly strategies for achieving sales targets.
- Established great relationships with the travel agencies resulted in expansion of the client database and sales revenue.
Education
Certificate IV in Finance and Mortgage Broking (FNS40820) - Finance
Institute of Strategic Management
Sydney, NSW12.2022
Advanced Diploma of Marketing -
Academies Australasia (ACT)
Sydney, NSW2013
Bachelor in Tourism Studies - Tourism
IBERO-AMERICANA University
12.2003
Skills
- Strong communication and relationship-building skills, ensuring client satisfaction
- Demonstrated ability in dealing with complaints and problem solving
- Basic understanding of mortgage documentation, loan applications, and lender requirements
- Organization and Attention to Detail: Ability to manage and maintain accurate loan files and client documents
- Data Entry and Management: Proficiency in entering and managing data in CRM systems and MS Office Suite
- Time Management: Capable of handling multiple tasks in a deadline-driven environment
- Financial Analysis: Documentation analysis, basic knowledge of calculating loan rates, monthly payments, and understanding of mortgage products
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Mortgage Brooker Assistant Trainee
Advocate Finance
04.2022 - 04.2024
Front Office Concierge
Commonwealth Bank/JRM Hospitality
01.2015 - 01.2016
Boardroom attendant
Commonwealth Bank /JRM Hospitality
01.2014 - 01.2015
Boardroom attendant
Stedmans Hospitality
01.2012 - 01.2014
Sales Executive
Etoile Hotels Group
01.2007 - 01.2010
Sales Executive
HotelDO
01.2006 - 01.2007
Certificate IV in Finance and Mortgage Broking (FNS40820) - Finance
Institute of Strategic Management
Advanced Diploma of Marketing -
Academies Australasia (ACT)
Bachelor in Tourism Studies - Tourism
IBERO-AMERICANA University
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