Clarissa Farel
Glen Waverley,Victoria
Summary
Team-oriented Operations Support Specialist with many years of experience delivering operational analysis and technical and administrative support. Proactive self-starter excels at wide range of operational support, including sales, manufacturing, and finance functions. Dedicated to solving problems and meeting both complicated and mundane business needs with creative and team-oriented drive.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Support Analyst
Reachocal, Gannett
Mumbai, Mumbai
10.2022 - 12.2023
- Maintain and update records and data management in proprietary tools and dashboards.
- Conduct market research and analyze the same.
- Prepare daily stakeholder reports and SOP.
- QC Reviews of the cases done.
- Cost control and financial approvals for the budget given for newspaper ads, classified display ads and digital ads on websites
- Booking premium ads for the prime newspapers in the USA.
Associate Business Development Manager
Trijotech Software Consulting Pvt. Ltd
Mumbai, Maharashtra
01.2022 - 09.2022
- Conducted Market research and created analytical reports to draw beneficial solutions.
- Generated daily operational and development review reports for corrective action or continuous improvement.
- Established customer-centric focus to build customer loyalty and retention.
- Greeted customers and responded to customer enquiries.
- Drove leads and projects by effectively managing several multi-units within the facility.
- Sourced and developed leads to an increased client base.
- Effectively managed priorities taking a client-focused approach.
- Developed team communications and information for meetings.
- Handled customer concerns and escalated major issues to the supervisor.
Business Development Associate
Trijotech Software Consulting Pvt. Ltd
Mumbai, Maharashtra
07.2021 - 12.2021
- Built and nurtured positive, productive relationships with operational teams to aid abilities in meeting client demands.
- Conducted research on SAP grounds and created reports presenting the analytical data using pivots and dashboard.
Business Development Trainee
Trijotech Software Consulting Pvt. Ltd
Mumbai, Maharashtra
02.2021 - 06.2021
- Conducted regular market research and analyzed the key customer segments and emerging opportunities.
- Cold emailing and speaking to clients about product offerings and services and actively generated leads.
Education
Master of Science - Business Information Systems
Swinburne University of Technology
Melbourne, VIC02-2026
Bachelor of Arts - English Literature
St. Xavier's Autonomous College
Mumbai11-2020
Skills
- Customer Service
- CRM Tools
- Lead Generation
- B2B Sales
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Data Management
- Market Research
- Admin Management
- Operations Management
- Customer Engagement
Certification
- Advanced Excel Certificate 2023
- Data Analytics Fundamentals Course Certificate 2021
Languages
English
Professional
Hindi
Professional
Affiliations
- Certificate in Computer Operations (MS-CIT) - 2015
- Certificate for completing The Fundamentals of Digital Marketing Course & Exam - 2020.
- Certificate of participation in Public Concern for Governance Trust - 2017.
- Certificate of participation in National Seminar for the Violation of Fundamental Rights – 2018.
- Worked as a Volunteer in the Department of Security and Assistance - Malhar 2017 & 2019
- Worked as an Assistant Volunteer for Blood Donation Campaigns - 2017 to 2019
Timeline
Operations Support Analyst
Reachocal, Gannett
10.2022 - 12.2023
Associate Business Development Manager
Trijotech Software Consulting Pvt. Ltd
01.2022 - 09.2022
Business Development Associate
Trijotech Software Consulting Pvt. Ltd
07.2021 - 12.2021
Business Development Trainee
Trijotech Software Consulting Pvt. Ltd
02.2021 - 06.2021
Master of Science - Business Information Systems
Swinburne University of Technology
Bachelor of Arts - English Literature
St. Xavier's Autonomous College
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