Clarissa Roxburgh

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Streamlined invoice processing to ensure timely payments and financial operations.
• Used Xero accounting system to pay staff, log in new staff profile, update pay rates, staff leave etc

Assistant to the community relations advisor

• Worked heavily on large excel spreadsheets containing a great amount of data related to houses/units located above/near the installation of the New M5 tunnel
• Spent some time on the implementation of acoustic materials inside buildings to reduce the noise levels from outside surroundings
• Looking through the SOW-scope of works for many homes and units was a daily task
• Property damage complaints - answering calls from residents wanting to lodge complaints on property damage, collecting photos emailed through by those residents and compliling them into a Microsoft word document for further review
• Attended many meetings being in charge of taking the minutes, compiling emails to be sent out with the minutes and actions to be taken
• Handled sensitive information discreetly while maintaining confidentiality protocols at all times.

• Applied strong attention to detail when reviewing large volumes of financial data, ensuring accuracy and compliance with accounting standards.
• Conducted monthly account reconciliations with precision, ensuring accurate financial reporting for management review.
• Reduced delinquent accounts by consistently monitoring and following up on overdue invoices.
• Developed strong relationships with clients, resulting in prompt payment and reduced disputes.
• Collaborated with sales teams to ensure proper setup of new customer accounts, leading to more efficient invoicing processes.
• Negotiated payment terms with clients to align with company policies while maintaining positive client relationships.

• In charge of siting product returns by customers and issuing credit notes to their business accounts accordingly
• Developed strong relationships with clients through regular communication and excellent customer service.