Clarissa Stan
Melbourne,VIC
Summary
Communicative receptionist and administrator recognised for providing first-rate support for customers, employees, and stakeholders. Demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up new systems and processes. Brings confident communication skills and professional demeanour.
Overview
8
8
years of professional experience
Work History
ADMIN ASSISTANT
Willira heating and cooling
Kilmore
02.2025 - Current
- Diary and calendar management
- Data entry and database maintenance
- Filing and record-keeping (digital & physical)
- Managing incoming and outgoing correspondence (emails, mail, phone)
- Scheduling meetings and coordinating appointments
- Preparing documents,
- Greeting and assisting clients/visitors in a professional manner
- Answering and directing phone calls
- Managing reception area and ensuring a welcoming environment
- Handling inquiries efficiently and politely
- Supporting client check-ins, sign-ins, and visitor logs
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint
- Office equipment (printers, scanners, fax, phones)
- Booking systems Simpro (retail manger , MYOB,
- Basic troubleshooting for office tech
- Going through Facebook,Instagram leads
- Looking a media review
MERCHANDISER
Crossmark
Craigieburn
10.2024 - 03.2025
BUSINESS SERVICES OFFICER TRAINEE (FLEET)
Department of Families, Fairness and Housing
09.2023 - 12.2024
- Using government internal system - Fleet wave
- Delivering and returning all government vehicle on computer system
- Working independently and collaboratively in a team
- Driving government cars to service outlets
- Maintaining vehicle log sheets
- Surveying cars and assessing their quality/cleanliness
- Scheduling cars for cleaning services
- Scanning log sheets to TRIM (department archiving system)
- Creating security cards employees
- Assist employees with additional items required for vehicles
- Resolving booking issues for employees.
CLAIMS ADMINISTRATIVE ASSISTANT
Gallagher Bassett
Melbourne
04.2024 - 09.2024
- Company Overview: Melbourne
- Adhered to corporate guidelines when dealing with sensitive customer information.
- Verified accuracy of claim forms prior to submission for payment processing.
- Compiled weekly and monthly reports on pending claims activity.
- Developed relationships with external vendors such as adjusters, medical providers.
- Reviewed and processed incoming claims documents to ensure accuracy of information.
- Provided administrative support such as filing, scanning, data entry, photocopying, faxing and other clerical duties.
- Maintained a detailed database of all claim files and documents.
- Prepared and sent correspondence regarding insurance claims to claimants, providers, attorneys.
- Melbourne
ADMINISTRATOR/RECEPTIONIST TRAINEE
Youth Justice Centre
12.2022 - 12.2023
- Maintained client accounts by obtaining, recording and updating personal and financial information
- Processed payments and updated accounts to reflect balance changes
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Maintained daily calendars, set appointments with clients and planned daily office events
- Sorted incoming mail and directed to correct personnel each day
- Scheduled and confirmed appointments and meetings for management team
- Handled conference room scheduling
- Transcribed tapes and notes from meetings into prescribed formats
- Archiving customer and client files
- Completing client release paperwork, including financial payments due.
SUPERVISOR
Lincraft
06.2021 - 10.2022
- Complied with company policies, objectives and communication goals
- Monitored employee productivity to provide constructive feedback and coaching
- Provided ongoing training to address staff needs
- Maintained operating schedules to provide effective coverage for key areas
- Cash and payment transaction processing
- Provided excellent customer service to customers visiting the store.
TEAM COACH
KFC
04.2018 - 10.2020
- Maintained clean and orderly kitchen
- Managed and replenished stock
- Trained and developed new employees
- Handled customer enquiries and provided excellent customer services
- Prepared products to a high standard.
Education
CERTIFICATE III -
CERTIFICATE III IN BUSINESS
CERTIFICATE III -
CERTIFICATE III HEALTH AND SERVICES
Skills
- Administrative Operations
- Data Entry
- Database Management
- Business Correspondence
- Payment Processing
- Insurance Claims
- Customer Service
- Scheduling
- Mentoring
- Communication
- Microsoft Office
- Time Management
- Oracle
- Business Administration
Languages
English, Native
Timeline
ADMIN ASSISTANT
Willira heating and cooling
02.2025 - Current
MERCHANDISER
Crossmark
10.2024 - 03.2025
CLAIMS ADMINISTRATIVE ASSISTANT
Gallagher Bassett
04.2024 - 09.2024
BUSINESS SERVICES OFFICER TRAINEE (FLEET)
Department of Families, Fairness and Housing
09.2023 - 12.2024
ADMINISTRATOR/RECEPTIONIST TRAINEE
Youth Justice Centre
12.2022 - 12.2023
SUPERVISOR
Lincraft
06.2021 - 10.2022
TEAM COACH
KFC
04.2018 - 10.2020
CERTIFICATE III -
CERTIFICATE III IN BUSINESS
CERTIFICATE III -
CERTIFICATE III HEALTH AND SERVICES