Clarisse Giron
Australia
Summary
A dependable candidate with strengths in adaptability and a proactive and initiative approach to Front of House service. Experienced in production performance and brewing techniques, dedicating to crafting coffee and beverages. A customer-oriented barista recognised for delivering exceptional service to promote consistent cafe culture.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Barista
That Plant Cafe
1/2 Page Road, Kelmscott, 6111
01.2022 - Current
- Enhanced guest satisfaction by efficiently preparing and serving beverages, ensuring consistent quality and maximising customer loyalty.
- Maintained a clean and organized workspace for optimal productivity and safety, with strict adherence to food hygiene regulations and company policies.
- Efficiently processed orders through a point-of-sale system whilst recommending menu items based on individual customer preference and dietary requirements.
- Conducted training and supervision for new staff to improve overall knowledge in procedures within FOH and operating the coffee machine.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Assisted in inventory management to maintain adequate stock levels and monitor product wastage by implementing sustainable practices.
- Developed positive relationships with regular patrons through attentive service, order memorisation and engaging in friendly conversation.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Assisted in the development and implementation of new store policies, leading to improved efficiency and a more cohesive team dynamic.
- Promoted a positive team environment through effective communication among colleagues to foster a collaborative and inclusive work environment.
- Consistently met or exceeded daily sales targets, promoting revenue growth for the cafe.
Barista/Server
Muffin Break
10 Orchard Ave, Armadale WA 6112
08.2021 - 12.2021
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Crew Member
McDonald's
2901 Albany Hwy, Kelmscott WA 6111
07.2020 - 09.2021
- Provided excellent customer satisfaction and efficient service at both register and drive thru whilst processing various forms of payment.
- Enhanced work productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals and beverages.
- Reduced wait times by managing customer queues during peak hours.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
High School Diploma -
Kelmscott Senior High School
Kelmscott, WA11.2022
Skills
- Health codes compliance
- Menu Memorization
- Inventory Management
- POS Systems
- Team Management
- Front of House Operations
- Latte artistry
- Staff Training and Development
Certification
- FoodSafe Food Handler Training Program - 2023
- Certificate II in Hospitality - 2022
- Barista Training - 2021
References
Referees available upon request
Timeline
Lead Barista
That Plant Cafe
01.2022 - Current
Barista/Server
Muffin Break
08.2021 - 12.2021
Crew Member
McDonald's
07.2020 - 09.2021
High School Diploma -
Kelmscott Senior High School