Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Clarisse Rose Flambard

Sydney,NSW

Summary

Dedicated and customer-focused Clinic Manager with extensive experience in the beauty, wellness, and spa industries. Skilled in team leadership, operations management, client relations, and technical beauty services. Known for delivering exceptional customer service, managing day-to-day clinic operations, and training high-performing teams. Strong background in administration, social media management, and business development.

Overview

15
15
years of professional experience

Work History

Assistant Clinic Manager

City Cave
Crows Nest/Mosman
01.2021 - Current
  • Opening and closing clinic operations
  • Greeting clients, managing calls, and responding to enquiries
  • Performing client consultations to recommend tailored treatments
  • Training and supervising staff on services and procedures
  • Troubleshooting and maintaining clinic standards

Senior Beauty Therapist

Bronzalicious
01.2020 - 01.2021
  • Managed daily store operations and client services
  • Performed consultations and treatments including skin care, waxing, tinting, spray tanning, and body scrubs
  • Delivered training to new team members on treatments and service protocols
  • Ensured exceptional client experience and satisfaction

Store Manager

CryoSpa Clinics
01.2017 - 01.2020
  • Promoted from 2IC to Store Manager within 3 months
  • Created rosters, timesheets, performance reviews, and reports
  • Managed customer service, email correspondence, and client complaints
  • Oversaw stock management, website content, and social media platforms
  • Coordinated VIP client events and fundraising initiatives
  • Trained staff on treatments including cryotherapy, halotherapy, infrared therapy, and spray tanning

Customer Service & Admin

Skinstitut
01.2016 - 01.2017
  • Processed stock orders and managed inventory
  • Created spreadsheets for customer feedback and reporting
  • Handled MYOB invoicing and general administration
  • Developed social media calendars and engagement strategies
  • Managed customer enquiries, complaints, and warehouse support

Beauty Therapist

Just Bronze
01.2015 - 01.2016
  • Managed booking schedules and customer relationships
  • Delivered a wide range of beauty treatments
  • Ensured a clean, professional, and welcoming salon environment
  • Assisted with troubleshooting salon equipment

Head of House/Beauty

Bruno F Hair Face Body
01.2011 - 01.2015
  • Led the beauty department and managed client services
  • Delivered consultations and personalized treatment plans
  • Provided services including waxing, tinting, manicures, pedicures, tanning, and makeup
  • Managed phone, email, and administrative responsibilities

Education

Diploma of Specialized Make-up & Hair Styling -

01.2016

Diploma in Waxing & Tinting (Theory & Practical) -

Australian Waxing Company
01.2010

Higher School Certificate -

St Leonard’s TAFE
01.2007

School Certificate -

Monte Sant’ Angelo
01.2005

INDIVIDUAL SUPPORT SERVICES - INDIVIDUAL SUPPORT CERT 3

TAFE NSW
NSW

Skills

  • Clinic & Store Management
  • Customer Service Excellence
  • Team Leadership & Training
  • Scheduling & Rostering
  • Social Media & Marketing Management
  • Stock & Inventory Control
  • Administration & MYOB Invoicing
  • Microsoft Office Suite & Mindbody Software

References

Available upon request

Timeline

Assistant Clinic Manager

City Cave
01.2021 - Current

Senior Beauty Therapist

Bronzalicious
01.2020 - 01.2021

Store Manager

CryoSpa Clinics
01.2017 - 01.2020

Customer Service & Admin

Skinstitut
01.2016 - 01.2017

Beauty Therapist

Just Bronze
01.2015 - 01.2016

Head of House/Beauty

Bruno F Hair Face Body
01.2011 - 01.2015

Diploma of Specialized Make-up & Hair Styling -

Diploma in Waxing & Tinting (Theory & Practical) -

Australian Waxing Company

Higher School Certificate -

St Leonard’s TAFE

School Certificate -

Monte Sant’ Angelo

INDIVIDUAL SUPPORT SERVICES - INDIVIDUAL SUPPORT CERT 3

TAFE NSW

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Clarisse Rose Flambard