Clark Pagutaisidro

Highly motivated and passionate Cyber Security Analyst with a robust background in cloud computing, cyber security, and exceptional customer service. With extensive experience in diverse IT domains, I possess a comprehensive understanding of cyber security, cloud computing, and networking. My expertise includes monitoring and protecting company systems, investigating events from multiple sources, creating API logs onboarding automation, conducting vulnerability assessments, threat hunts and executing incident response activities.

Service Desk Engineer, The Perth Mint

Key responsibilities:
• Respond to and resolve technical issues reported by end-users through phone, or ticketing systems
(ServiceNow).
• Create powershell scripts to automate administration task and onboarding process
• Monitor Incidents and requests making sure they do not breach the SLA (ServiceNow).
• Create and Manage user account (Active Directory Azure/On-prem).
• Providing user access permission by assigning security groups to their user account.
• Create and manage teams groups for user via Microsoft Teams Admin.
• Create and manage user mailbox, shared mailbox, distribution list via Online Exchange Admin and
On-Prem Exchange.
• Released quarantined emails from defender portal for legitimate emails.
• Monitor Unhealthy clients from SCCM and provide reports.
• Provide administration support for in-house application (Finance applications).

Onsite Support Engineer, National Offshore Petroleum Titles Administrator

Key responsibilities: 

• Application Packaging and deployment using . 

• Set up workstation desk. 

• Building SCCM Task Sequence and  Autopilot laptops. 

• Monitor Network Alerts using PRTG 

• Maintain AV equipments, meeting rooms and onsite support

• Create a Powershell script to automate onboarding process and administration task.

• Troubleshoot GPO related Issues and create GPO in azure for deploying  applications to devices. 

• Patching network ports to provide network connectivity to all desk. 

• Create and Manage user account (Active Directory Azure/On-prem). 

• Providing user access permission by assigning security groups to their user account. 

• Monitor Endpoint Security on  making sure endpoint devices meets the security requirements.

Junior Network Engineer, City of Wanneroo

• Assist with creating Network Topology documentation.
• Whitelist and Blacklist Websites per client's request using Juniper SRX firewall (Console and Web Interface)

Service Desk Engineer, Dampier Bunbury Pipeline

Key responsibilities: 

• Respond to and resolve technical issues reported by end-users through phone, or ticketing systems (ServiceNow). 

• Triage incident and escalate to level 2/3 

• Troubleshoot issues remotely via windows Remote Control.

• Blue Team Level 1, Security Blue Team
• Microsoft Certified: Security, Compliance, and Identity Fundamentals, Microsoft
• Cisco Certified Network Associate (CCNA), Cisco
• Microsoft 365 Certified: Fundamentals, Microsoft