Claudette Theodore
Geelong
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housekeeper
IVARY Bed & Breakfast
07.2022 - Current
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Customer Service Representative
Ivary Tapas Bar
02.2014 - 09.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Acknowledged and resolved customer complaints
- Processed 300+ orders and transactions per day with use of strong literacy and numeracy skills
- Managed and trained staff
- Managed multiple social media platforms, ensuring consistency in brand voice and message.
- Boosted engagement rates with creation of compelling and visually appealing content.
Administrative Assistant
The Moorings Hotel
09.2018 - 03.2019
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Enhanced customer satisfaction by efficiently managing approximately 30 incoming calls per day and directing them to appropriate departments.
Customer Service Representative
360Q
11.2017 - 08.2018
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Education
Diploma of Social Media Marketing -
Monarch Institute
Melbourne, VIC05.2024
VCE
Sacred Heart College
Geelong, VIC12.2016
Skills
- Leadership
- Interpersonal Communication
- Conflict Resolution
- Creativity
- Computer Literacy
- Written Communication
- Social Media
- Administration
- Organisation
- Attention to Detail
- Time Management
- Multitasking
Certification
- Certificate in Retail II, CQ Education - 2015
- Certificate in Retail III, CQ Education - 2015
References
- Jane Ivetic, The Moorings Hotel, jane.ivetic2@highlifehighland.com, +447827276698
- Mary Lacorcia, IVARY Bed & Breakfast, lacorcia007@gmail.com, 0449508959
- Genni Rodriguez, The Moorings Hotel, +44 1397 772797
Timeline
Housekeeper
IVARY Bed & Breakfast
07.2022 - Current
Administrative Assistant
The Moorings Hotel
09.2018 - 03.2019
Customer Service Representative
360Q
11.2017 - 08.2018
Customer Service Representative
Ivary Tapas Bar
02.2014 - 09.2022
Diploma of Social Media Marketing -
Monarch Institute
VCE
Sacred Heart College
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