Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Timeline
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Claudia Bray

Sydney,NSW

Summary

Dependable and detail-oriented professional adept at managing diverse tasks and competing priorities on daily basis. Possesses excellent organizational, problem-solving, and communication skills demonstrated over 5 years of corporate experience.

Overview

5
5
years of professional experience

Work History

Senior Regulatory Operations Associate

Gilead Sciences
10.2021 - 09.2023
  • Collaborated with cross-functional teams to achieve project goals and meet deadlines.
  • Developed comprehensive training material and programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
  • Oversaw and efficiently managed the team's inbox, ensuring timely and organised processing of emails, meetings invites and other communications.
  • Prepared agendas for department meetings, hosted meetings and took meeting minutes.
  • Established and maintained organised filing systems for electronic documents.
  • Managed multiple process improvement projects.
  • Served as a liaison between departments, fostering open communication channels that improved overall organisational function.

Regulatory Affairs Executive

G&L Scientific
02.2019 - 09.2021
  • Prepared and formatted documents according to regulatory standards and guidelines.
  • Collaborated with internal and external teams to provide excellent, client-focused service.
  • Provided mentorship and support for new team members during their onboarding process.
  • Conducted regular meetings with the team to discuss issues, concerns and updates.
  • Prepare, format, and edit documents, reports, training material and correspondence.

Digital Banking Advisor

Santander
09.2019 - 02.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Provided personalized assistance to customers, fostering strong relationships and creating welcoming, positive experiences.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring customer satisfaction at all times.

Regulatory Affairs Technical Associate

Genpact
06.2018 - 09.2019
  • Oversaw the complete process of data collection and collation, including data entry, interpretation, analysis, and presentation.
  • Collaborated closely with clients to ensure ongoing alignment with their needs and expectations, maintaining a consistent focus on delivering exceptional service.
  • Coordinated review and approval processes of artwork and labelling documents.
  • Collaborated with external partners to ensure the timely achievement of deadlines and targets.

Education

MSc Parasitology and Pathogen Biology -

Queen's University
Belfast
12.2020

BSc Biological Sciences -

Queen's University
Belfast
06.2018

Skills

  • Administrative Support
  • Data Compilation
  • Document Processing and Management
  • Project Management
  • Technical Proficiency
  • Correspondence Preparation
  • Spreadsheet Development
  • Time Tracking
  • Meeting Support
  • Training and Development

Accomplishments

    Managed a major project in which my team established a 'Global Publishing Library' on SharePoint, serving as a centralised repository for all publishing training material utilised by the entire global department.


    Elected Course Representative for the MSc. Parasitology and Pathogen Biology class of 2019/2020.

References

Available on request

Timeline

Senior Regulatory Operations Associate

Gilead Sciences
10.2021 - 09.2023

Digital Banking Advisor

Santander
09.2019 - 02.2020

Regulatory Affairs Executive

G&L Scientific
02.2019 - 09.2021

Regulatory Affairs Technical Associate

Genpact
06.2018 - 09.2019

MSc Parasitology and Pathogen Biology -

Queen's University

BSc Biological Sciences -

Queen's University

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Claudia Bray