Summary
Overview
Work History
Education
Skills
reference
Timeline
Generic

Claudia Carr

Rankin Park,NSW

Summary

I have worked in hospitality for many years which has allowed me to gain so many skills, Such as the ability to use a variety of pos systems, gained strong communication skills that Allow me to deal with high stress situations and effectively relay information. I have proven myself consistently to be a very proactive and efficient team member by consistently motivating myself and team members to always be putting there best foot forward to boost productivity

Overview

7
7
years of professional experience

Work History

Waitress

Nick Sullivan
03.2024 - Current
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.

Cafe Manager

23hundred
10.2022 - Current
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Secured daily cash by verifying totals and making nightly deposits.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Purchased food and cultivated strong vendor relationships.

Barista/cafe Allrounder

Sherwood Coffee
11.2021 - 09.2022
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Prepared eye-catching, creative latte art to please customers.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Kitchen Hand

Schilly Thai Fusion
01.2021 - 07.2021
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Lifted and carried heavy materials.
  • Used manual or electric appliances to clean, peel, slice and trim foods.

Team Member/Cashier

Kiwi Waffle and Cones Ice Cream
01.2019 - 08.2019
  • In this role my main responsibilities were customer service, register operation, cleaning and preparing food.
  • I also had to handle cash, manage stock and had to close the shop on a number of occasions.
  • This role taught me how to build rapport with customers and taught me to be proactive in a work environment.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.

Fast Food Worker

McDonald's
03.2017 - 03.2018
  • In this role I was taught how to work towards targets and KPIs and how to manage stock.
  • This was crucial in developing my customer service skills.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Brewed coffee and tea and changed out drink station syrups.

Education

Year 11 -

Lambton High School
Lambton, New South
12.2020

Skills

  • Customer Engagement
  • Staff Management
  • Customer Experience Management
  • Complaint Resolution
  • Continuous Improvement
  • Quality control
  • Team leadership

reference

Claudia Carr's 23hundred reference and letter of recommendation


Claudia worked for our team from the early months of 2022 to the end of 2023, during this time she came aboard our team as a casual barista.

As she spent more time working for us, she quickly became a key part of the cafe. With her excellent customer service and appreciation towards quality detail, she showed great manager potential very early on.

Within three months of working for us, she was promoted to assistant manager and swiftly moved on to the role of store manager.

Claudia's skills lie heavily within detail and precision. She is an excellent team leader and is extremely likable amongst her team. She is able to take contrastive criticism and apply it to any part of her work. I was very lucky to have Claudia work alongside me within the company and would make a great addition to any team due to her ability to adapt and communicate.


Sincerely, Charlotte worth


GOM of JYM Group 2021 (June)- 2023 (November) 

Contact Number- 0492811592 

Email- charlotte.1810.worth@outlook.com

Timeline

Waitress

Nick Sullivan
03.2024 - Current

Cafe Manager

23hundred
10.2022 - Current

Barista/cafe Allrounder

Sherwood Coffee
11.2021 - 09.2022

Kitchen Hand

Schilly Thai Fusion
01.2021 - 07.2021

Team Member/Cashier

Kiwi Waffle and Cones Ice Cream
01.2019 - 08.2019

Fast Food Worker

McDonald's
03.2017 - 03.2018

Year 11 -

Lambton High School

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