Claudia Collins
Bendigo,Australia
Summary
Motivated professional with a passion for community development and advancement, especially within higher education. With a strong background in administration and stakeholder liaison. I am eager to assist, develop and implement strategies for improvement within my own community. Goal oriented and thrives in a fast paced working environment. Having taken time off work for the past 18 months to best support my young family I am eager to hit the ground running. Outside of my family I am heavily involved in netball clubs around Bendigo. Currently at Leitchville Gunbower and having been at Strathfieldsaye and Bridgewater in the past. I have coached senior and junior sport and continue to embrace the club culture that is detrimental in a thriving community.
Overview
8
8
years of professional experience
Work History
Placements Officer
La Trobe University
Bendigo, VIC, Australia
12.2022 - 03.2023
- Sourced placements for the Oral Health and Dental Students
- Ensured all students were up to date with requirements to go on placement
- Data entry
- Stakeholder liaison
- Student management
- Utilized data analytics tools to analyze student performance metrics related to job placement
Student Administrative Officer
La Trobe University
Bendigo, VIC, Australia
06.2015 - 09.2017
- Assist current students with any enrolment, fees, study plan issues
- Knowledge of course structure and subject outcomes
- Understanding fee structure, HECS and other forms of financial assistance
- Develop strong connections with staff within La Trobe so that students can get the best outcome for their studies and issues
- Timetabling for all students
- Maintained files and filing, keeping sensitive information confidential
- Reviewed incoming documents for accuracy and completeness prior to processing
- Served as primary point of contact for facilitating operational and administrative inquiries
Sales Assistant
Monalisa Bendigo
Bendigo, VIC, Australia
12.2021 - 12.2022
- Assisted in store merchandising, stocking shelves and setting up displays
- Handled cash register operations, including payments, returns, and exchanges
- Provided strong customer service by greeting and building relationships with key clients
- Assisted customers with item returns and payment refunds
- Cleaned store aisles and disposed of debris and waste to improve customer experience
- Maintained knowledge of company products and services to make informed recommendations to clients
- Processed customer orders and payments accurately and efficiently
Senior Officer, Future Students
La Trobe University
Bendigo, VIC, Australia
09.2019 - 08.2021
- Liase with schools to discuss pathways and applications into university
- Extensive course knowledge and pathway options
- Liase with TAFE and other stakeholders to best promote the courses at La Trobe University
- Assist in Coordinating Open Day and other direct to the public marketing events
- Generated reports summarizing project results to inform strategic decisions
- Identified cost savings initiatives through analysis of existing processes and procedures
- Conducted regular meetings with stakeholders to inform about progress and changes
Receptionist
Tweed Sutherland First National Real Estate
Bendigo, VIC, Australia
10.2017 - 09.2018
- Working with Property Management and Sales team members to get the best outcome for the client
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Answered phones professionally in accordance with organizational protocols
- Assisted with administrative tasks such as filing documents, copying materials
- Provided superior customer service by responding to inquiries in an efficient and friendly manner
- Kept reception and common areas clean and tidy
Education
Bachelor of Public Health Promotion -
La Trobe University
Bendigo, VIC01.2011
Skills
- Eager and fast learner
- Experience within community engagement
- Team oriented
- Ability and experience in building stakeholder rapport
- Leadership qualities
- Critical Thinking
- Time management abilities
- Adaptability
References
- Caitlyn Hamilton, Foundation Officer within Community Enterprise Bendigo Bank, 0413263005, caity.hamilton@bendigoadelaide.com.au
- Emma Barri, Property Manager - Manager, 042183244, ebarri@buxton.com
Timeline
Placements Officer
La Trobe University
12.2022 - 03.2023
Sales Assistant
Monalisa Bendigo
12.2021 - 12.2022
Senior Officer, Future Students
La Trobe University
09.2019 - 08.2021
Receptionist
Tweed Sutherland First National Real Estate
10.2017 - 09.2018
Student Administrative Officer
La Trobe University
06.2015 - 09.2017
Bachelor of Public Health Promotion -
La Trobe University