Claudia Cufari
Sunshine Coast
Summary
Experienced and results-driven Retail Manager with a proven track record of leading high-performing teams and enhancing customer satisfaction in fast-paced retail environments. Passionate about delivering exceptional shopping experiences and driving team success.I have been with the Woolworths Group for nine years, and for the past year, I have held the position as an Assistant Store Manager. Prior to this role, I held positions as an Online and Grocery Manager, which provided me with a strong foundation in retail operations and team leadership. Currently based on the Sunshine Coast, I am seeking to relocate to Brisbane, which is why I am applying for this role. I also hold a Behavioural Science degree from Queensland University of Technology, which I completed in 2021. This academic background has equipped me with valuable interpersonal, problem-solving, and communication skills that I apply in my role every day.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Woolworths
10.2024 - Current
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Online Manager
Woolworths
01.2023 - 10.2024
- Trained junior staff members in best practices for online management, fostering professional growth within the team.
- Team leader to 45+ employees in the online department
- consistently hitting KPI targets
- Monitoring key sales metrics and working with the ASM to increase items and face new challenges
- Participated in weekly online items planning in the department
Education
Bachelor of Behavioural Science - (honours)
Queensland University of Technology
Brisbane, QLD01-2021
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Certification
- First Aid completed in 2023
- Mental Health First Aid Certificate Completed in 2024
Timeline
Assistant Store Manager
Woolworths
10.2024 - Current
Online Manager
Woolworths
01.2023 - 10.2024
Bachelor of Behavioural Science - (honours)
Queensland University of Technology
Similar Profiles
MARCUS BROWNMARCUS BROWN
Night Shift Filler/Supervisor at WoolworthsNight Shift Filler/Supervisor at Woolworths
Tomin P JosephTomin P Joseph
Nightfill Team Member at WoolworthsNightfill Team Member at Woolworths
Devontae HeatherDevontae Heather
Nightfill Assistant at WoolworthsNightfill Assistant at Woolworths
Huy DinhHuy Dinh
Replenishment Team Member at WoolworthsReplenishment Team Member at Woolworths
Robyn GrayRobyn Gray
Team Manager, Operations at Australian Retirement Trust (ART)Team Manager, Operations at Australian Retirement Trust (ART)