Claudia Cunningham
Moorilda,NSW
Summary
Reliable and dynamic university student with flexible availability looking to supplement my studies with a fast-paced and team-based retail role. I am able to provide passionate and welcoming customer service with a knowledge of trends in western styles and a commitment to providing a memorable shopping experience.
Overview
4
4
years of professional experience
Work History
Paralegal
Cunninghams - The Law Practice
05.2023 - Current
- Liaised with clients regarding procuring representation, court attendance, legal issues and administrative queries.
- Implemented a new physical task management system to ensure that employees know what is outstanding and the status of every file.
- Assisted principal with legal research regarding criminal and civil matters, as well as coronial inquests.
- Managed scheduling of matters new and existing.
- Managed phone and email communications remotely when the office is unattended.
- Assisted in drafting and submitting court applications and forms for an array of matters.
- Implemented new ways of automating communications with clients through the practice management software.
- Provided impeccable customer service for clients under pressure.
Paralegal
Andrew Byrnes Law Group
10.2023 - 12.2023
- Assisted during the busy Christmas period to finalise matters for the year and ensure that new paralegals had adequate training resources.
- Consulted on training new paralegals.
Paralegal
David Healey Solicitors
07.2022 - 04.2023
- Offered compassionate and consistent customer service to vulnerable clients, both over the phone and in physical meetings.
- Transitioned between the civil and physical practices, maintaining my workload in both areas.
- Facilitated seamless communication between clients, solicitors, counsel, the police and the DPP.
- Cooperatively managed billing, invoicing, disbursements and grants of aid with the practice manager.
Administrative Assistant
Poachers Pantry
02.2022 - 07.2022
- Facilitated communication between the four areas of the business at a management level.
- Researched and implemented a new productivity tool which was rolled out across the whole business. This has resulted in increased productivity, cut down on excess communications, and ensured that all tasks across the business are visible to management.
- Reviewed the business' website for user experience and branding, which resulted in a new website being collaboratively planned and developed.
- Ran social media for the wedding business, implementing plans to increase its informational value by using captions to communicate answers to frequently asked questions. cutting down on time spent answering cursory questions before securing a deposit.
- Communicated feedback to management and implemented necessary changes to food, branding, purchasing process and customer experience.
- Managed sales, shipping and customer communication for the retail vineyard.
- Noticed that the business' partnership with an international company had been operating at a loss for 12 months. I communicated with this company to renegotiate pricing structures and ensure that both parties were benefitting fairly from the arrangement and to increase transparency.
- Analysed company data to better understand how many venue tours were converted into wedding deposits during the 2021-2022 season.
Supervisor/Shift Manager
Spilt Milk Bar Dickson
02.2022 - 07.2022
Floral/General Assistant
Boxgrove
10.2019 - 02.2022
Merchandiser
Lynch Group
09.2020 - 12.2021
Retail Assistant
TEMT
11.2019 - 01.2020
Education
Bachelor of Laws -
Australian National University
Canberra, ACT11.2024
Skills
- Critical Thinking
- Office Administration
- Flexible Schedule
- Engaging with Diverse Customers
- Product and Service Sales
- Point of sale operation
- Reliable and Responsible
- Time Management
- Brand representation
- Trend Awareness
Timeline
Paralegal
Andrew Byrnes Law Group
10.2023 - 12.2023
Paralegal
Cunninghams - The Law Practice
05.2023 - Current
Paralegal
David Healey Solicitors
07.2022 - 04.2023
Administrative Assistant
Poachers Pantry
02.2022 - 07.2022
Supervisor/Shift Manager
Spilt Milk Bar Dickson
02.2022 - 07.2022
Merchandiser
Lynch Group
09.2020 - 12.2021
Retail Assistant
TEMT
11.2019 - 01.2020
Floral/General Assistant
Boxgrove
10.2019 - 02.2022
Bachelor of Laws -
Australian National University
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