Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Claudia Curry

Pacific Pines,QLD

Summary

Strong understanding of customer service processes and principles.

Ability to build and maintain positive relationships with customers.

Demonstrated ability to work as part of a team as well as

individually.

Offer professional and courteous customer service with high levels of integrity and accuracy.

Dependable and successful at managing multiple priorities with a positive attitude.

Overview

10
10
years of professional experience

Work History

Customer Service Specialist

Mazda
04.2022 - Current
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Developed rapport with customers, fostering long-term relationships and repeat business.

Banking Call Centre Consultant

ING
01.2020 - Current


  • Educated customers on use of banking website and mobile apps.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Executed wire transfers, stop payments and account transfers.
  • Maintained friendly and professional customer interactions.
  • Calculated fees due, interest and change for customer transactions.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Served customers and followed outlined steps of service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.



Waitress

The Coffee Club
06.2019 - 12.2021
  • Greeting and escorting customers to their tables.
  • Presenting menus and providing detailed information when asked about the menu.
  • Preparing and clearing tables for customers.
  • Remembering and up selling the daily specials.
  • Taking accurate food and drink orders using a POS system.
  • Serving food and drinks to customers.
  • Checking in on customers after their meal to ensure they have had a excellent customer experience.

Sandwich Artist

Subway – Lake Haven & Lake Munmorah, Handling
12.2014 - 05.2019
  • Prepared food items.
  • Spoke with customers to ensure satisfaction with food and service.
  • Provided an amazing customer experience to generate loyal customers.
  • Investigated and resolved customers questions and complaints in a kind manner.
  • Cleaned windows, glass and mirrors using soapy water, surface cleaner, sponges and squeegees.
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practice.
  • Accurate Cash.

Littles Surf Centre Lakehaven
10.2017 - 12.2017
  • Greeting customers, listening to their needs, and assisting them in their purchase.
  • Opening and closing cash registers.
  • Watching consumer trends and recommending stocking of particular items.
  • Demonstrating functions of items and explaining warranty and return policies.
  • Watching shelves and displaying goods on empty ones.
  • Maintaining hygiene and cleanliness of the store and providing excellent customer service.

Education

Cert III in Travel -

Ourimbah TAFE
2018

Cert III in Beauty Therapy - undefined

Northlakes High School
2017

Cert III in Aged Care - undefined

Northlakes High School
2016

Year 10 2016 - undefined

Northlakes High School

Skills

  • Excellent written and oral communication
  • Customer retention
  • CRM software
  • Data entry
  • Product knowledge
  • Service standard compliance
  • Service upselling
  • Appointment scheduling
  • Computer proficiency
  • Customer Complaint Resolution

References

ING Team Leader

Justin Cullinan

0478 527 969

justin.cullinan@ing.com.au


Subway Manager

Colin (02) 4393 3243

Timeline

Customer Service Specialist

Mazda
04.2022 - Current

Banking Call Centre Consultant

ING
01.2020 - Current

Waitress

The Coffee Club
06.2019 - 12.2021

Littles Surf Centre Lakehaven
10.2017 - 12.2017

Sandwich Artist

Subway – Lake Haven & Lake Munmorah, Handling
12.2014 - 05.2019

Cert III in Beauty Therapy - undefined

Northlakes High School

Cert III in Aged Care - undefined

Northlakes High School

Year 10 2016 - undefined

Northlakes High School

Cert III in Travel -

Ourimbah TAFE

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Claudia Curry