Claudia Del Ben

Responsibilities

• Provide leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard
• Conduct regular meetings with management and staff to address any issues or concerns regarding logistics procedures
• Monitor the delivery of critical shipments to ensure on-time arrival at destination
• Train new staff in relevant processes and procedures
• Provide support to junior staff during peak periods of workloads
• Develop and implement strategies to improve service levels
• Resolve escalated customer complaints or queries promptly and efficiently
• Ensure compliance with company policies and procedures throughout the team
• Support the manager in developing plans for future projects, initiatives and objectives
• Collaborate with other departments to develop effective solutions that meet customer needs
• Provided exceptional customer service to ensure customer and patients satisfaction
• Assisted in developing an effective system for Critical Shipments

Responsibilities

• Generating sales among client accounts
• Handling emails and inquiries
• Acting as point of contact for customers
• Delivering excellent customer service
• Providing quotes and generating invoices
• Jobs Scheduling
• Payroll
• Accounts Reconciliation
• Creation of P&L and budgeting plans
• Organise promotional campaigns, including social media, print materials, press releases and website content

Responsibilities

• Liaising with clients prior and during events
• Handling emails and phone inquiries
• Creating menus and run-sheets
• Conducting staff briefings
• Event coordination
• Pre and post-event logistics
• Serving guests
• Hadling catering and event deliveries

Responsibilities:

• Organise functions and events
• Venue walk-throughs and creation of function packages on CANVA and Adobe Acrobat Pro
• Allocation of daily reservations through RESY
• Creating menus for functions and the restaurant with the cooperation of the Head Chef and costs allocation
• Managing and coordinating staff during events
• Responsible for increasing the business of the restaurant
• Analyse and plan restaurant sales and organise events and promotional plans
• Coordinating and managing the entire operation of the events
• Provide customer support by resolving complaints about service or food quality
• Recruiting, training and mentoring staff
• Maintain high standard of hygiene, health and safety
• Strong knowledge of banking procedures
• Strong knowledge of Xero Accounting System

Responsibilities:

• Emails and Functions Enquiries
• Welcoming and seating customers
• Taking orders
• Serving food and drinks
• Processing financial transactions
• Providing customers with outstanding service

Responsibilities

• Translation of files and documentation
• Dealing with international costumers and providing translation services to non- Italian speaking costumers
• Attending industry expos for the company
• Providing general administrative support to colleagues & the Office Manager
• Dealing with all general emails & incoming calls
• Accurate data entry and keeping of records
• Greeting visitors to the office in a professional and friendly manner
• Banking procedures