Ceylan Furuncu
Birdwoodton,VIC
Summary
Meticulous Function and Event Manager with background in planning events such as weddings, galas, social events, religious celebrations, birthdays and corporate/business. Strong organizational skills with success in managing multiple events and executing simultaneous events.
Overview
14
14
years of professional experience
Work History
Functions and Events Manager
Mildura Quality Grand Hotel
01.2022 - Current
- Managed administrative logistics of events planning, event booking, and event promotions.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Coordinated florists, photographers, and musicians for events.
- Selected and ordered refreshments, decor and event materials.
- Interviewed clients to understand event scopes of work and establish budgets.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Liaised with clients to determine exact event requirements.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Generated ideas to enhance and expand current event offerings.
- Coordinated with sales and marketing teams to publicize and promote events.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Developed and implemented successful marketing plans to generate event revenue.
2IC Manager
Edge Clothing
01.2018 - 12.2022
- Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
- Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
- Conducted employee training sessions to educate employees on products and company policies.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
2IC Manager
Colette by Colette hayman
01.2016 - 01.2020
- Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
- Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
- Conducted employee training sessions to educate employees on products and company policies.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
Retail Sales Consultant
Supre
01.2011 - 01.2017
- Senior casual
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Waitress
Mildura Wentworth Arts Festival
01.2010 - 01.2010
- Function Waitress
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Responsible service of Alcohol - Hospitality
MADEC
Mildura, VIC06.2023
Responsible Service of Gaming -
MADEC
Mildura, VIC01.2014
Coffex Barista Day Course - Barista Course
MADEC
Mildura, VIC01.2011
Year 10 -
St Joseph's Catholic College
Mildura, VIC01.2010
Skills
- Event Billing
- Social Media Management
- Promotional Advertising
- Event Sales
- Catering Coordination
- Cross-Functional Teams Leadership
- Vendor and Contract Negotiations
- Team Leadership and Supervision
- Budget Management
- Staff Oversight
- Business Growth
- Health and Safety Service Regulations
- Guest Relations
- Records Management
- Menu Planning
Skills And Experience
Able to meet and greet customers in a professional manner as a first and last point of contact., Able to assist customers with product enquiries., Experience in resolving customer complaints., Understand the impact amazing customer service can have on businesses success., Able to quickly build rapport with a diverse range of customers to ensure repeat business., Able to confidently answer telephones and assist customers with their enquiries., Able accurately enter confidential data into online databases., Able to use word processors and other office applications (Email and ordering systems etc), Able to accurately complete finance and banking duties., Able to confidently answer telephones in a professional manner., Extremely organised and can follow strict timelines., Able to constantly meet and exceed sales and other KPI’s., Experienced in creating “upselling”” opportunities., Experienced in developing long lasting relationships to create repeat business., Able to receive stock from suppliers and mark off against invoices., Able to complete stock orders minimising wastage of stock and bottom line profits., Able to professionally merchandise stock to increase product visibility in store., Able to mark down products following company policies and procedures., Able to organise stock in store rooms following OHS regulations., Experienced in stock take operations., Proficient with Microsoft windows and windows applications., Able to confidently use POS systems and manual efpos machines ., Able to use product scanning tools for stock orders and stock take.
Attributes
- Always looking to expand on my skills and experiences.
- Excellent verbal and written communication skills.
- Motivated and self driven individual.
- Can work effectively in a team based environment and independently when required.
- Excellent time management skills
References
Danella Mann Former HR Manager Mildura Quality Grand Hotel Grand | 0418 692 328 | Leyla Yavuz, Supre Manager | 0402 727 872 | Erika Fox, Edge Clothing Manager | 0431 797 078 |
Timeline
Functions and Events Manager
Mildura Quality Grand Hotel
01.2022 - Current
2IC Manager
Edge Clothing
01.2018 - 12.2022
2IC Manager
Colette by Colette hayman
01.2016 - 01.2020
Retail Sales Consultant
Supre
01.2011 - 01.2017
Waitress
Mildura Wentworth Arts Festival
01.2010 - 01.2010
Responsible service of Alcohol - Hospitality
MADEC
Responsible Service of Gaming -
MADEC
Coffex Barista Day Course - Barista Course
MADEC
Year 10 -
St Joseph's Catholic College
Similar Profiles
HARRISON POOLEHARRISON POOLE
Hotel Administrator at Quality Hotel Mildura GrandHotel Administrator at Quality Hotel Mildura Grand
METİN PELTEKMETİN PELTEK
General Manager at Grand Hotel Therme 5* , Grand Hotel Bansko 4*General Manager at Grand Hotel Therme 5* , Grand Hotel Bansko 4*
Dora CroitoruDora Croitoru
Kypare at Quality Hotel View / Nordic Choice HotelKypare at Quality Hotel View / Nordic Choice Hotel
Addison FlannerAddison Flanner
Cafeteria at Mildura South Football & Netball ClubCafeteria at Mildura South Football & Netball Club
Mervin SmithMervin Smith
Senior Business Development Manager at LSH Credit AustraliaSenior Business Development Manager at LSH Credit Australia