Summary
Overview
Work History
Education
Skills
Personal Attributions
References
Timeline
Generic

Claudia Elward

Nambour,QLD

Summary

I am an experienced professional with a strong background in customer service and sales consultant roles. I have proven success in working in fast-paced, competitive environments at both Services Australia and Horan and Bird. I am adept at handling inquires, communicating with clients and solving problems. I have demonstrated expertise as a Sales Consultant at Horan and Bird, generating leads, gaining new customers and building loyalty from first contact. I have strong interpersonal skills coupled with a keen ability to address customer needs effectively.

Overview

11
11
years of professional experience

Work History

Telephone Sales Consultant

Horan And Bird
11.2023 - Current
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Achieved consistent sales targets through effective communication and persuasive techniques.

Centrelink

Services Australia
03.2020 - 11.2023
    • Communication with customers of all backgrounds
    • Excellent communication skills and de-escalation skills when discussing, explaining and reaching outcomes in difficult conversations with customers
    • Excellent skills in interpretation of legislation and guidelines whilst problem solving
    • Conduct training courses to upskill current employees and train new staff commencing in a government role
    • Conduct a role within government frameworks, legislation and policies
    • Conduct a role with customers safety and privacy at the forefront
    • Excellent time management skills
    • Excellent computer skills including the use of Word, Excel Spreadsheets and PowerPoint
    • Participation in daily team meetings and training courses.
    • Provided both inbound and outbound telephony services

Hospitality

Waters Edge Cafe And Restaurant
01.2018 - 01.2020
    • Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
    • Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
    • Developed strong rapport with regular customers, contributing to increased repeat business.

Retail

City Beach
01.2013 - 01.2020
    • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
    • Increased sales by implementing effective merchandising strategies and optimized store layouts.
    • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.

Education

Bachelor of Engineering Honours - Electrical And Renewable Energy

Murdoch University
Perth, WA
03.2027

Completed A Certificate IV in Business
Bunbury, WA
01.2018

Skills

  • Advanced skills in Word, Excel, PowerPoint and Outlook
  • Coding/Programming in applications such as R
  • Web Browsers
  • Goal-Oriented
  • Attention to Detail
  • Sales proficiency
  • Customer Service
  • Outbound and inbound calls

Personal Attributions

  • Reliable
  • Motivated
  • Excellent time management skills
  • Respectful
  • Great work ethic
  • Excellent problem solving skills
  • Organised
  • Loyal
  • Adaptable

References

  • Jordan Jones, Team Leader - Services Australia, 0424444259, jordanjones@outlook.com
  • Stephen Bilcich, Football Coach - Bunbury Football Club, 0427261552

Timeline

Telephone Sales Consultant

Horan And Bird
11.2023 - Current

Centrelink

Services Australia
03.2020 - 11.2023

Hospitality

Waters Edge Cafe And Restaurant
01.2018 - 01.2020

Retail

City Beach
01.2013 - 01.2020

Bachelor of Engineering Honours - Electrical And Renewable Energy

Murdoch University

Completed A Certificate IV in Business

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Claudia Elward