Summary
Overview
Work History
Education
Skills
Transferrable Skills
Certification
Roles And Responsibilities
Attributes
Personal Information
References
Timeline
Generic

Claudia Gates

South Yarra,VIC

Summary

I come from a large family on Italians and Englishmen so it seems only natural for me to have found my calling within the hospitality industry. I am highly-motivated with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Venue Manager

Botanical Hotel
South Yarra, Victoria
07.2020 - Current
  • Organized and maintained event calendar, including scheduling of staff and resources.
  • Developed relationships with clients to ensure satisfaction and repeat business.
  • Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
  • Ensured compliance with all local health codes, liquor regulations, fire codes, building codes and other applicable laws.
  • Established service standards while monitoring performance against those standards in order to maximize customer experience.
  • Planned special occasions such as weddings or conferences by determining details such as catering needs and decorations.
  • Monitored inventory levels of items needed for events such as linens, glassware and table settings.
  • Maintained records of all bookings, payments received and services provided during events.
  • Assisted in hiring new personnel when required to meet staffing demands.
  • Provided training sessions for staff members on topics such as customer service techniques or safety protocols.
  • Oversaw events hosted for average of [Number] people and assisted with crowd control.
  • Managed cleaning, maintenance and repair of venue grounds, equipment and facilities.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Supervisor

Hellenic Republic
Brighton, Victoria
11.2018 - 07.2020
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Organized special events such as company picnics or holiday parties for employees.
  • Provided ongoing training to address staff needs.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.

Food and Beverage Attendant

Grosvenor Hotel
St Kilda East, Victoria
01.2016 - 11.2018
  • Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
  • Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
  • Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
  • Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
  • Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
  • Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
  • Maintained dining and food service areas to maximize safety and cleanliness.
  • Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
  • Collaborated with kitchen team to bus and set tables, prep food and stock salad bar.
  • Resolved guest complaints to maintain complete customer satisfaction.

Food and Beverage Attendant

South Oakleigh Club
Oakleigh, Victoria
12.2014 - 01.2016
  • Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
  • Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
  • Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
  • Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.

Food and Beverage Attendant

Ormond Red Rooster
12.2009 - 11.2014
  • Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
  • Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
  • Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
  • Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
  • Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
  • Adhered to all safety protocols when preparing meals for customers with allergies or dietary restrictions.
  • Maintained a positive attitude towards coworkers and customers at all times.
  • Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.

Education

Bachelor of Arts - Psychology

Australian Catholica University
Fitzroy, VIC
12-2022

High School Diploma -

McKinnon Secondary College
McKinnon, VIC
12-2013

Skills

  • Staff Management
  • Facility Maintenance
  • Effective Customer Communication
  • Service Coordination
  • Guest Relations
  • Special Events Management
  • Task Prioritization
  • Progress Monitoring

Transferrable Skills

  • Customer Service- Cash handling, three plate carry, mixed drink preparation, carrying drinks tray, pouring tap beer, table service, wine presentation
  • Excellent telephone skills having worked in a call centre

Certification

  • Responsible Service of Alcohol (2016)
  • Responsible Service of Food (2016)
  • Responsible Service of Gambling (2014)
  • VCE 2013- McKinnon Secondary College
  • Currently completing Bachelor of Arts (Psychology) at Australian Catholic University

Roles And Responsibilities

  • Waitress in casual and fine dining areas, taking phone bookings, cash handling
  • Running private functions including weddings, birthdays, musical/entertainment dinners
  • Bartending during peak and off peak trading hours; pouring tap beer, glasses of wine and mixed drinks

Attributes

  • Positive & assertive friendly, sociable & supportive
  • Lateral thinker demonstrating initiative and integrity
  • Team player, driven by challenges and determined to succeed when faced with obstacles
  • Diplomatic, calm and well organised
  • Analytical & problem solving abilities, Good written & verbal communication skills

Personal Information

Title: Food and Beverage Attendant

References

Available upon request

Timeline

Venue Manager

Botanical Hotel
07.2020 - Current

Supervisor

Hellenic Republic
11.2018 - 07.2020

Food and Beverage Attendant

Grosvenor Hotel
01.2016 - 11.2018

Food and Beverage Attendant

South Oakleigh Club
12.2014 - 01.2016

Food and Beverage Attendant

Ormond Red Rooster
12.2009 - 11.2014

Bachelor of Arts - Psychology

Australian Catholica University

High School Diploma -

McKinnon Secondary College

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Claudia Gates