Claudia Griffiths
Kilsyth,AUS
Summary
Experience HR Business Partner and Talent Acquisition. Proven experience in onboarding, offboarding, staff training, performance management, OH&S Compliance, training and development, delivering feedback, recruitment, case-load management and company cultural initiatives. Exceptionally organised and able to complete large volumes of administrative tasks with ease. Seeking a part time HR opportunity after returning to the workforce after parental leave.
Overview
6
6
years of professional experience
Work History
Human Resources Business Partner
A&S Labels Pty Ltd
Melbourne, Victoria
03.2022 - Current
- Management of end-to-end recruitment for all departments within the business, both locally and internationally.
- General maintenance and follow up of company-wide benefits scheme.
- Facilitated resolution of conflicts between employees through mediation or alternative dispute resolution techniques & participated in investigations into complaints of workplace harassment or discrimination.
- Managed the workplace 'cultural calendar' which included arranging events, lunches and facilitating the organisation of larger annual events such as the Christmas Party
- Regular review of job descriptions to ensure accuracy and relevance to current roles within the organisation.
- Constant research of industry trends to inform compensation and performance strategies.
- Provide advice and guidance to supervisors and managers on appropriate disciplinary action according to company policy when necessary.
- Regular management of employee engagement and communication activities, guiding employee safety and workers' compensation activities.
- Management of staff feedback with the use of regular surveys and open feedback discussions.
- Managed all staff onboarding and offboarding including all paperwork and documentation, technology set-up, exit interviews and company-wide communication.
- Facilitated the implement of annual employee performance reviews and provided feedback to all relevant personnel.
- Regular assistance to the external payroll provider with payroll queries, salary adjustments and system management.
- Assisting the Chief People Officer with termination, redundancy and end of contract meetings.
- Preparation of all paperwork for onboarding, performance management, termination, redundancy and all other relevant HR practices.
- Providing general HR advice to all managers, team leaders and employees within the business.
- Maintenance and organisation of all staff training and development initiatives.
- Regular review and management of OH&S Practices in line with company policy.
- General assistance to all staff with any workplace questions or queries, via email, chat and in person.
Recruitment Consultant
Aspect Personnel
06.2021 - Current
- Whilst completing my bachelors degree in Human Resource Management, I became consultant for Aspect Personnel, specialising in recruitment for Town Planners, Landscape Architects and Urban Designers throughout the Local Government sector
- This is a 360 recruitment role, requiring me to manage both the Candidate and Client experience
- I have developed excellent communication, negotiation and time management skills during my time at Aspect.
Reservation Sales Consultant - Viva! Holidays
Helloworld Travel Limited
10.2017 - 05.2021
- As a reservation Sales Consultant I primarily work towards monthly KPIs by selling wholesale travel product to retail agencies and the general public
- This role is in a busy contact centre environment
- A normal work day consisted of taking anywhere between 15-40 calls daily to service our clientele and offer expert assistance and product knowledge
- I am experienced in dealing with conflict and demonstrate a great ability to resolve issues in a calm and timely manner
- Due to the COVID-19 pandemic, I was a consultant selected to became multi-skilled because of my flexibility, system knowledge and attention to detail
- I spent several months working in a specialised refunds team for the wholesale division
- During this period I was required to write new learning processes and procedures, plans and conduct staff training, and be a support contact to my colleagues to assist when they needed help
- In the last 6 months of my employment I was promoted to consult for all of Helloworld's government and corporate accounts such as the Australian Defence Force.
Call taker - Contract work (COVID-19)
Department of Health and Human Services
09.2020 - 11.2020
- I was recruited to the COVID-19 Physical Distancing hotline by my current employer due to my service and contact centre skills
- I was required to meet specific service delivery targets daily and to provide critical information to the Victorian public in a sincere and informative nature.
Education
Bachelor of Business (Human Resource Management) -
University of South Australia Online
06-2024
Certificate 4 in Leadership & Management -
Cornerstone People Solutions
01.2020
Diploma of Business -
Flight Centre Travel Academy
01.2016
Diploma of Travel & Tourism -
Flight Centre Travel Academy
01.2016
Certificate III in Fitness -
Australian Institute of Fitness
01.2015
Skills
- Improving Employee Engagement
- Talent Management
- Policy Implementation
- Strategic Planning
- Diversity and Inclusion
- Exit Interviews
- Retention Strategies
- Performance Management
- Contract Preparation
- Administration
- Termination & Redundancy Meetings
- Workplace Investigations
- Case Load Management
Accomplishments
- Winning a spot on the 2018 Disney Mega familiarisation as a highest selling wholesale travel agent in Australia.
- Being nominated and elected a 2018 Helloworld Travel 'All Star' (a title and prize awarded based on service, revenue and excellence).
- Being elected to host a familiarisation to New Caledonia - SEP 2019
- Being a successful candidate for the Viva Holidays 'Future Leaders' Program - 2019
Attributes
- Punctual
- Reliable
- Great Communication
- Positive attitude
- Efficient
- Independent
- Team player
Hobbies and Interests
- Travel
- Sports
- Coffee
- Fitness
- Cooking
Timeline
Human Resources Business Partner
A&S Labels Pty Ltd
03.2022 - Current
Recruitment Consultant
Aspect Personnel
06.2021 - Current
Call taker - Contract work (COVID-19)
Department of Health and Human Services
09.2020 - 11.2020
Reservation Sales Consultant - Viva! Holidays
Helloworld Travel Limited
10.2017 - 05.2021
Bachelor of Business (Human Resource Management) -
University of South Australia Online
Certificate 4 in Leadership & Management -
Cornerstone People Solutions
Diploma of Business -
Flight Centre Travel Academy
Diploma of Travel & Tourism -
Flight Centre Travel Academy
Certificate III in Fitness -
Australian Institute of Fitness
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