Claudia Harvey
Penrith
Summary
Experienced professional with over six years in customer service and three years in management, offering a wealth of knowledge in team leadership, onboarding roles, visual merchandising, and problem-solving. Known for excellent communication skills, a strong customer focus, and the ability to handle complex situations with grace and efficiency. Committed to delivering exceptional service and fostering a positive, productive work environment. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
Work History
Casual Seasonal Receptionist
Tax Tips, Penrith
2020.01
- Customer Interaction: Managed incoming calls, scheduled appointments, and provided information to clients
- Ensured a professional and welcoming atmosphere at the front desk.
- Organizational Skills: Maintained accurate records and files, organized documents, and managed office supplies
- Streamlined administrative processes to improve efficiency.
- Administration Skills: Assisted with various office tasks, including data entry, filing, and preparing documents
- Demonstrated a high level of attention to detail and confidentiality.
Administrative Assistant
Choice Pharmaceuticals
2023.01 - 2024.01
- Inventory Management: Maintained and updated inventory records, ensuring accurate tracking of pharmaceutical products
- Coordinated with suppliers to manage stock levels and facilitate timely replenishment.
- Customer Interaction: Provided support to clients and healthcare professionals, addressing inquiries and concerns related to products and services
- Ensured customer satisfaction through prompt and effective communication.
- Documentation & Compliance: Assisted in preparing and managing documentation required for regulatory compliance
- Ensured that all records were accurate and up-to-date, adhering to industry standards.
- Administrative Support: Performed various administrative duties, including scheduling meetings, managing office supplies, and organizing company events
- Streamlined office procedures to enhance efficiency.
- Team Collaboration: Worked closely with the sales and operations teams to coordinate efforts and achieve company goals
- Contributed to a positive work environment by supporting colleagues and fostering teamwork.
Full-Time Manager
Supre, Rouse Hill
2022.01 - 2023.01
- Customer Experience: Led efforts to enhance customer satisfaction by training staff on effective communication and service techniques
- Personally handled high-priority customers and resolved escalated issues to ensure a smooth shopping experience.
- Communication Skills: Facilitated clear communication between team members and upper management
- Conducted regular meetings to discuss store goals, performance, and strategies for improvement.
- KPI Control and Focus: Monitored and analyzed key performance indicators (KPIs) to track sales, inventory levels, and customer satisfaction
- Implemented strategies to exceed targets, resulting in a significant increase in store performance.
- Team Learning and Development: Designed and delivered training programs for staff development
- Mentored junior team members, helping them progress from casual roles to management positions.
- Area Management Roles: Assisted in the operational management of multiple stores within the region, providing support in areas such as staffing, inventory management, and promotional activities.
- Store Caretaking: Temporarily managed other stores in the absence of their managers, ensuring consistent operations and maintaining store standards.
Full-Time Manager
Lovisa, Penrith
2018.01 - 2022.01
- Customer Experience: Led a team in delivering personalized customer service, focusing on styling and product recommendations
- Developed a customer-first culture, resulting in increased loyalty and repeat business.
- Store Setup and Visual Merchandising: Played a key role in setting up new stores, including layout design, product placement, and visual merchandising
- Ensured a cohesive brand presentation that attracted and engaged customers.
- Regional Management Support: Assisted the area manager with regional tasks, such as coordinating promotions and managing inter-store communications
- Acted as a liaison between the area manager and store teams.
- Leadership Roles: Managed a team of sales associates, providing guidance and support
- Conducted performance reviews, set individual and team goals, and fostered a collaborative work environment.
Education
Bachelor of Social Science (Psychology) -
Western Sydney University, Penrith
07.2024
Skills
- Customer Service: Expertise in building strong customer relationships, resolving issues, and ensuring a positive shopping experience.
- Leadership & Management: Proven track record in managing teams, mentoring staff, and overseeing store operations.
- Problem-Solving: Skilled in identifying challenges and implementing effective solutions.
- Visual Merchandising: Experience in designing store layouts and displays to optimize sales.
- Time Management: Ability to prioritize tasks and meet deadlines in fast-paced environments.
- Communication: Strong verbal and written communication skills, facilitating clear and effective interactions with customers and team members.
- Organizational & Administrative Skills: Proficient in scheduling, filing, and maintaining organized workspaces.
- Data Entry
- Time Management
- Organization skills
- Customer/Client relations
- Verbal and written communication
- Data inputting
- Office Administration
Availability
Available every day at any hours needed.
Volunteer Experience
Salvation Army, 2019-01-01, Present, Community Support: Volunteered in various capacities, including collecting donations, organizing community events, and providing support to individuals in need., Team Collaboration: Worked alongside a diverse group of volunteers and staff to deliver services and assistance. Played a role in outreach programs aimed at helping vulnerable populations.
Timeline
Administrative Assistant
Choice Pharmaceuticals
2023.01 - 2024.01
Full-Time Manager
Supre, Rouse Hill
2022.01 - 2023.01
Casual Seasonal Receptionist
Tax Tips, Penrith
2020.01
Full-Time Manager
Lovisa, Penrith
2018.01 - 2022.01
Bachelor of Social Science (Psychology) -
Western Sydney University, Penrith
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