Summary
Overview
Work History
Education
Skills
Timeline
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Claudia Kalambo

Perth,WA

Summary

Driven and resourceful administrative professional with five + years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Dedicated with excellent experience in industry. Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.

Overview

7
7
years of professional experience

Work History

Executive Assistant Operations

Crown Perth
03.2023 - Current
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Planned logistics for off-site meetings by contracting for meeting space and ordering catering.
  • Coordinated recruiting activities by scheduling interviews and arranging candidate travel.
  • Used Power-point and Excel to create various reporting materials such as charts, graphs and statistical documents.
  • Managed office by ordering office supplies and maintaining office equipment.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Answered high volume of phone calls and email inquiries.
  • Organized new office and designed systems to maximize administrative operations.
  • Managed invoicing process for check requests, credit card requests, expense reports and travel and mileage forms.

Administration Manager

Crown Perth
10.2022 - 03.2023
  • Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
  • Learned and applied preferred systems for scheduling, purchasing and problem-solving.
  • Supervised hiring processes and vendor relationships to maintain smooth operations for company.
  • Oversaw corporate events designed to connect and support employees at work and outside of work.
  • Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Met department budgets by monitoring and reporting on office expenses.
  • Coordinated customer, vendor and stakeholder relations for smooth communication flows.
  • Streamlined and improved administrative operations by identifying automation opportunities.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.

Hotel Duty Manager

Crown Towers Perth
12.2021 - 10.2022
  • Provided services efficiently and with high level of accuracy.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Oversaw day-to-day operations of 500 -room hotel with staff of 30 plus employees.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Developed and implemented promotional strategies to increase occupancy.

Hotel Supervisor

Crown Towers Perth
12.2019 - 12.2021
  • Provided exceptional service and assistance to guests upon check-in.
  • Collected room deposits, fees, and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Increased customer service ratings through personable service.
  • Supervised team of thirty front desk agents and helped to resolve issues arising during shifts.
  • Oversaw day-to-day operations of 500 -room hotel with staff of 30 plus employees.

Guest Service Agent

Fraser Suites Perth
09.2018 - 05.2019
  • Collected room deposits, fees, and payments.
  • Greeted guests upon arrival and offered assistance.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Maintained consistent positive customer feedback.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.

Travel Agent

Flight Centre Travel Group
05.2017 - 09.2018
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Followed up with customers to increase customer service with travel plans.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
  • Generated reports on travel trends and customer feedback to inform business goals.
  • Helped senior managers make effective decisions based on current and accurate reporting.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Generated travel-related reports for clients to facilitate decision-making.

Education

Bachelor Of Commerce - Human Resources

Curtain University
Perth, WA

Skills

  • Microsoft Outlook
  • Electronic Communication
  • Appointment Scheduling Software
  • Meeting Agendas and Minutes
  • Performance Improvement
  • Microsoft PowerPoint
  • Time Management
  • Process Improvement
  • Adobe Systems Adobe InDesign
  • Executive Support
  • Office Administration
  • Active Listening
  • Logistics Management
  • Program Administration
  • Schedule Management
  • Contract Administration
  • Financial Management
  • Analytical Skills

Timeline

Executive Assistant Operations

Crown Perth
03.2023 - Current

Administration Manager

Crown Perth
10.2022 - 03.2023

Hotel Duty Manager

Crown Towers Perth
12.2021 - 10.2022

Hotel Supervisor

Crown Towers Perth
12.2019 - 12.2021

Guest Service Agent

Fraser Suites Perth
09.2018 - 05.2019

Travel Agent

Flight Centre Travel Group
05.2017 - 09.2018

Bachelor Of Commerce - Human Resources

Curtain University

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Claudia Kalambo