CLAUDIA KHANO
Melbourne,VIC
Summary
Current full-time nursing student and experienced part-time night supervisor, bringing 4 years of quality performance in customer support roles. Skilled in mentoring team members to help deliver exceptional service and building team morale through effective communication and positive performance feedback. Skilled in working under pressure to complete daily objectives ensuring the best output if given. Accustomed to defusing customer dissatisfaction and managing priorities with superior results.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Coles
04.2019 - Current
- Managing service floor to help reach needed NPS levels.
- Managing cash registers and handling cash transactions securely.
- Monitoring and controlling tobacco inventory levels to prevent overstocking or understocking issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Responded to customer inquiries and resolved issues to establish trust and increase satisfaction.
- Coached employees through day-to-day work and complex problems.
Casual Team Member
Sweet Kneads
11.2018 - 08.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
Education
Diploma of Nursing -
Victoria University
Melbourne, VIC09.2024
High School Diploma -
Pascoe Vale Girls College
Pascoe Vale, VIC11.2019
Skills
- Customer Relationship Management
- Team Player
- Leadership
- Meeting Key Performance Indicators (KPIs)
- Team Productivity
- Staff Assignments and Supervision
Additional Information
References
Elisha Wright / Manager
0400 443 314
Alex Kokonis/ 2IC
0481 724 135
Rita Bowers/ Manager
0413 320 360
Timeline
Customer Service Supervisor
Coles
04.2019 - Current
Casual Team Member
Sweet Kneads
11.2018 - 08.2021
Diploma of Nursing -
Victoria University
High School Diploma -
Pascoe Vale Girls College
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